-
November 2023 by Natalie Sun
The sales rep Craig is super helpful and awesome! He tired really hard to help us to get the best offer. We deeply appreciate it.
-
November 2023 by Judy Conrad
The staff at Mattress Firm were knowledgable, patient, and a pleasure to work with. The mattress is also coming very soon.
-
October 2023 by Eileen Corbin
The sales person was very knowledgeable and helpful. Made making the decisions easy.
-
October 2023 by Gina Mikkelsen
I had Craig help me. He was very knowledgable and helpful getting the right bed. Totally recommend Mattress Firm. Very happy I went there and did not just order online. Matress is so good :)
-
September 2023 by gisela west
It is my second time visiting the Portchester location. The gentleman who has taken my order each time, is very knowledgeable, explains each option in details; he has the right approach to speak to customers and the right tone of voice, which is also very important.I am planning to go to the same location in the future.Thanks you,Gisela
-
September 2023 by Andrew Rust
Craig was super helpful and we were in and out in no time. Highly recommended.
-
September 2023 by Talia Romero
Craig is the best! We had a beautiful experience at this location as we learned so much about our options. Craig is very informative. Do not hesitate in coming here.
-
August 2023 by jeremy spicehandler
came here with a warranty approval claim only to be told that I cannot get a like-for-like replacement without going out of pocket several hundreds of dollars. sales associate was behaving erratically and essentially called me and my girlfriend fat right before quoting scripture at us. would not recommend. never shop here again.
-
August 2023 by Jeffrey Coombs
Craig was very attentive, knowledgeable, and efficient in helping us with our purchase. Thanks again Craig.
-
July 2023 by Ella G.
Excellent service. Craig assisted me and helped me greatly in my search for what I need in a mattress. Unfortunately, the availability for pick up did not align with the timeline I needed but the experience was great and I would return/purchase in the future.
-
June 2023 by Eduardo Ceja
Craig! What a guy, he was very helpful and sure knows how to treat a customer. 10/10 customer service.
-
June 2023 by Andrew Toledano
Craig is an amazing guy and was beyond helpful. Clearly knows what he’s talking about and it’s very transparent.
-
May 2023 by Nicole F.
I've been having ongoing back issues and my chiropractor recommended that I replace my bed. The thing is, we just moved to the east coast and I haven't been mattress shopping in 20 years. So reluctantly, I went to my closest Mattress Firm (late on a Friday night), because I hate being 'sold to'--and I was delightfully surprised at the wonderful service experience I had with Daniel Z. I had done some research online but wanted to test a bunch of mattresses, Daniel was wonderful at answering my questions, guiding me to try different options simply for comparison, and then letting me come to my own conclusion. I never felt "sold" to, instead, I felt like I was truly listened to--and that means everything to me as a customer. I left without purchasing anything (because I'm someone who needs time to reflect and think about things some more)--and then spent the next day going to 3 other Mattress Firm stores in the area, just to try different beds (as each store has slightly different inventory out on the floor). I finally made my decision on a mattress (and landed on a more expensive mattress than the one I had originally come in to buy)--but after having really bad experiences at each of the other stores (where one sales person literally would not stop talking, never listened, the other just kept trying to push the most expensive bed on the floor on me, etc.)--I drove an extra 15 miles out of my way just to return to this store, so that I could make my final purchase with Daniel. He had mentioned that he wouldn't be working today, but that Craig would be there--and wow, I had just as wonderful of an experience with Craig as I did with Daniel. Craig was incredibly kind, courteous and got me in and out of there in less than 30 minutes, without trying to upsell me a bunch of stuff I didn't need. I am so, so grateful to both Daniel and Craig for treating me the way I like to be treated as a customer--giving me space to think, not pushing too hard on anything, straightforward and honest, and incredibly efficient. I can't say enough wonderful things about this store! My mattress should arrive in a couple days and I'm so excited!
-
May 2023 by Malik Burts
Craig was an outstanding representative. Very polite and understanding. Listened to exactly what we preferred and got us the mattress we wanted! Would highly recommend going to this mattress firm and seeing Craig. Very satisfied
-
April 2023 by Robin Gordon
Craig was outstanding. First, nobody answered the phone when we called. Craig took the time to call back even though I didn’t leave a message. Second, he was professional and knowledgeable. Finally he was so helpful and pleasant in every way. Made our shopping enjoyable.
