Bank of America, located in Poughkeepsie, is recognized for its exceptional customer service and welcoming atmosphere. The staff, including notable employees like Scott and Tom, are praised for their professionalism, efficiency, and dedication to helping clients. They go above and beyond to ensure that customers feel welcome and valued, treating regulars like family and being attentive to their needs. The branch has recently been remodeled, offering a dedicated fast lane for business account customers, which enhances the banking experience. Clients appreciate the branch's focus on personal service in an age dominated by ATMs, making it easy to stay loyal to the bank. Additionally, the presence of a drive-thru ATM allows for quick transactions, further improving convenience. The bank follows CDC guidelines for cleanliness and safety, ensuring a secure environment for all clients. Overall, this branch is highly recommended for both new and long-time customers looking for a reliable and friendly banking experience.
Just met with George to close my savings account and he was awesome! So helpful, warm and friendly. The process was efficient and easy. I’ll also add that my experience with the tellers have always been excellent - warm, friendly and efficient.
December 2023
A very convenient way to take out/put in money without having to leave your car??
November 2023
I had the pleasure of working with a Bank Relationship Manager Tom, and the experience was nothing short of exceptional. From the outset, this individual exhibited a high level of professionalism and knowledge about the bank's services and products.
