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February 2024 by Peter A. Schifani
Found what I needed but curtain selection drastically reduced from when I worked for them
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February 2024 by Stacey Reilly
Can I give no stars?? No one to work in the whole store. We asked for paint and the guy was like idk he left…how do they stay in business??
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January 2024 by Machelle Crutchfield
You can find just about anything here.
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January 2024 by Selig Landsman
Really bad service here. We purchased a gas stove and a microwave oven here and totally regret it. We were told that the stove would take 2 weeks for them to get. It took six and no one called us when it came in. When we got tired of waiting and called them they said we would be getting a call to set up delivery and installation. No one called so we called back 2 weeks later and were told that they "could not find it". The microwave was scheduled to be delivered and installed but they didn't show up. The really irritating part of this was that no one from Lowe's ever called us about anything. We had to chase them down just to get weird answers. Anyway, we cancelled both orders and will gladly spend our money somewhere that can give you definitive delivery and install dates at time of purchase.
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January 2024 by Dtr Dtr
hard to get help or find an associate
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January 2024 by JMS C C
The best materials
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December 2023 by Karen Diamonds
I brought a washer and dryer today, an employee by the name of Ryan was very friendly, helpful and patient.
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December 2023 by Bill Doring
Horror show. Vinyl Flooring was put down and in less than a year, started coming up and buckling. Anabel the salesperson on many different occasions promised to call me back and never did. Shame on you. Store Manager is never available. Completely getting the run around
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November 2023 by Jacqueline Bracco
Employees Lyric and Matt were awesome. They helped me with everything I needed and went above and beyond to do their best. (Not very common in retail anymore. ) It was a nice change and I was super impressed by their work ethic and customer service. Thank you to both of them!
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October 2023 by Eileen Mom
Went in early a few Fridays ago, the young man who helped my daughter in law n me was on the job for just 2 days. He was amazing . He helped us decide on a floor lamp and the correct bulbs, I hope to shop with him again and wish there was more like him who offer to help and not run and hide.
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August 2023 by Donna Burke
I ordered over $5000 of appliances. The dishwasher was delivered defective. No one ever answers the phone at the store. I literally had to drive to the store to get the defective dishwasher scheduled for picked up. I spoke to the Manager about the phone issue. She said it would be addressed. On that day, 4 associates were standing in the customer service area while the phone was ringing. Not one answered it and there were no customers being waited on!! Two days later, they schedule a pick up but went to the wrong address even though it should’ve been the same address the appliances were delivered to in the first place!!! . Now I have to contact the store again! Guess what ? NO ONE answers the phone!!! Sooooo frustrating.
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August 2023 by ROCHELLY RIVERA
I want to thank “Randy & Rodney” for there Excellente Customer service I’m deeply thankful , they have gone above and beyond for me to complete my home project . I give them a 10 +++ stars if I could . Thanks so much , you guys rock will always come back to them in my near future projects God Bless.
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July 2023 by James T.
Lowe's is Lowe's is Lowe's. Nice store, helpful associates, well kept. Usually have what I'm looking for.
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July 2023 by Leticia V
I am so very disappointed with the service I have received from the Newburgh & Poughkeepsie Lowe’s location. My daughter bought me a much needed cabinet for my birthday on 6/24/2023. She paid for assembly & delivery. As of today 7 8/2023 I’ve yet to receive my cabinet. They have rescheduled 4 times without notifying us at any time. I’ve been made promises of a manager calling me back but no one has. I’ve made various calls and even wrote an email, but have received no response. Every time I call I’m on hold for almost an hour. This has been very frustrating. I never expected this kind of service from such a well known store and am greatly disappointed. I would not recommend this store to anyone.
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July 2023 by John Guerra
Purchased a patio furniture set from the Poughkeepsie NY location, Hyacinth assisted us in making the purchase. She was wonderful and extremely helpful. Dave retrieved the set and helped get the delivery process moving. Great service from them both!!
