Trustco Bank is a 5-star rated institution that provides old school, personal service, welcoming customers by name. The bank is known for its exceptional customer care, with staff described as the heart of the branch, always friendly, professional, and incredibly helpful. Customers report that employees are quick to offer solutions with genuine kindness and care, consistently going above and beyond to make sure everything is handled smoothly and efficiently. This level of personal attention and dedication is noted as rare in banking today. Reviews highlight that the staff is super pleasant and helpful, making processes easy and welcoming and creating a great first impression. Service is described as excellent, with employees being wonderful, helpful, and kind during visits, even for special requests, which makes situations much easier for customers. The bank is also extremely helpful and honest in guiding decisions for products like home loans. Employees are willing to research and offer suggestions that bring results, providing professional and polite guidance. Trustco Bank offers a wide variety of great deposit and loan products and multiple ways to access accounts.
I stopped in because I was interested in opening an account, and everyone was super pleasant and helpful. The staff made the process easy and welcoming - I left with a great first impression!
June 2025
Very helpful staff, rates are the best in the area. Shout out to - Daisy, Chris and Trish.
May 2024
Trustco Bank was extremely helpful and honest in helping us to decide on a home loan. Patrick and Lori were both great to work with! I highly recommend them.
