Ulster Savings Bank provides friendly and personal service that customers highly recommend. The staff are described as welcoming, kind, and always willing to help. They handle situations with patience, professionalism, and understanding, making difficult circumstances as easy and pleasant as possible. Many reviews highlight excellent customer service where employees go above and beyond to resolve issues, such as serious bill pay problems, quickly and efficiently. Customers note that the service here feels more personal compared to larger institutions. The bank's employees are consistently pleasant and helpful, providing great service that resets the tone of a customer's entire day. This dedication to members and the consistently wonderful treatment over many years are central reasons for the strong recommendations. The overall experience is one of outstanding and reliable support from a very friendly team.
Ulster Savings bank and their customer service employees are top notch. Especially Kathy, Tina, Maria and staff at the Burnet Blvd branch. Kathy DeLano took so much time to help me through a very difficult situation. I am so appreciative of the whole staff and would recommend this bank to anyone. Thank you! Gayle... read full comment
June 2024
Most of the staff are very friendly, they are always willing to help you, I have never had problems making my payments and giving you all the information you need. Especially Miss María Vera Quintana is very kind.
June 2024
Very friendly, always professional. Every visit is absolutely great. Helpful to the extreme
