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“Last week,I was victim of a fraud on my debit card. I called FCB and they hot carded my debit card.
The next day I went to my branch in Georgetown and Brendan helped me get a new card. When he wasn’t quite sure of how to do one thing,he called for help and quickly got me updated and with a new card. After my fraud charge went through,I went in and Ronald filled out the paperwork to get me reimbursed. Everyone at FCB is very helpful and I strongly recommend doing business with a local bank.”
9AM - 12PM
714 Post Rd, Darien
Banks
“This is such a great branch. The people there are wonderful, not just friendly but go the extra mile for me, help me with everything, and take extra time. Yonatan Carrillo, Arlene Ocasio, and Jamie are all so good. Yonatan spent hours today figuring out my problems. Fairfield County Bank in Darien is the best. What would I do without these people?”
“Yamina was incredible. From the start to the end of the entire process she was there at every step. Her customer service is far beyond any other bank.....and branch. I specifically make sure to visit her branch. She greets me by name and genuinely cares. It's hard to find customer service like hers. I have recommended her to all my family and friends. If she ever leaves to another bank, she is taking me and my family with her. Thank you!”
“This bank is so efficient and the staff is courteous and helpful! This is the best bank in the state and everyone should bank locally in Fairfield County Bank, specially Rowayton branch!!”
“After yet another frustrating experience at at one of the big national banks, I decided to check out the Fairfield County Bank in Ridgefield.I’m so glad I did. By far the best banking experience I’ve ever had. Every staff member was professional, polite and courteous. Opening the accounts was simple, I was asked my financial requirements and offered options based on them.They issued me a temporary ATM card on the spot. When a technical glitch kept it from accessing my account, several staff members dedicated themselves to resolving the issue. When they did and I went to leave, they said “hold on, let us unlock the door.” I hadn’t noticed it was 20 minutes past the branch closing time. No one mentioned it to me. It’s clear they were staying until they resolved my issue.The next day I went online to download the online banking app. And again had a technical issue. So I returned to the branch. Rather than tell me to look online for the FAQ or a robot tech support number, they walked me through the process. The problem turned out to be completely on my end; my phone settings weren’t correct. To be honest, it was just a stupid mistake on my part. But they were never anything but patient, polite and professional.I cannot recommend them enough.”
“The manager at the Ridgefield Main Street branch, Debbie Przewlocki, is a stellar manager and human being. She found potential fraud on our account, called immediately and multiple times to get through, closed our account, got a new account opened, and dealt with all the other issues involved, all while being incredibly kind and understanding. What a difference it makes at such a tough time to have someone so careful, competent, thorough, and caring to help us through this ordeal. THANK YOU, Debbie!”
9AM - 12PM
1001 Post Rd, Darien
Banks
“Wonderful bank to work with. Have worked with for law firm and nonprofit, where they have been exceptional. Special thanks to John, Alex, and Danny for the easy onboarding and customer care. Thank you DRB!”
“I have nothing but praise for the folks at First County Bank. Courteous and professional is an understatement. This Bank is the best as is Teller Tanya Falconi. She helped me setup ID'S for my 5 grandchildren. Always a smile, always a hello, and always have a nice day. The Best!”
9AM - 12PM
2950 Summer St, Stamford
Banks
“I want to give a huge thank you to Camilo, Alan and Mohammed at the Summer Street location for their help this morning and yesterday! I have been with First County for over 25 years and its because of employees like them that I have stayed. They did not hesitate to help and resolve my issue so I would not be stuck over the holiday weekend. You guys rock!! 😁
Have a Happy Easter!! 🐰”
9AM - 12PM
138 Rowayton Ave, Norwalk
Banks
“I have been living overseas for 7-8 years and I have been working with the team at the Rowayton DRB branch. They have always been extremely helpful and supportive even though our banking relationship is much smaller. Very happy.”
“I love this branch! The staff are friendly, polite and professional, especially Ping and Perry. Since I always use the drive-up, most likely I talk with one of them. They are awesome!”
8:30AM - 12:30PM
94 Danbury Rd, Ridgefield
Banks
“I have been locked out for 2+ weeks. I spoke with Amy Williams and, besides being very courteous as many are, she was able to help me get back on line. Although I hope I don't have to go through this hassle again, if I do, I will call Amy to help me through the problems again. She is highly professional and I thank her again.On a separate note, it is ridiculous to have a recovery process that takes 2+ weeks and is out of the staff's hands. That is not in the least customer friendly. The lockout was my problem through inadvertently responding incorrectly to the login questions. That happens. A recovery should be able to be effected immediately upon a phone call and verification. On another note, your vendor, since I was told the problem was created by the mysterious vendor, is that you cannot automatically make international calls. I am frequently in France and cannot receive phone calls except by human intervention, e.g. for wire transfers. It would not be difficult to handle international calls so you would not simply remain a county bank.”
9AM - 12PM
79 New Canaan Ave, Norwalk
Banks
“Hello, I am leaving my comment in Spanish, if you are Latin you should not worry since they also speak Spanish.
I want to express my most sincere gratitude to Verónica Granizo, my bank assistant, for the exceptional service she provided me. Their professionalism, attention to detail, and willingness to help made my experience extremely positive. Verónica took the time necessary to understand my needs and offer me appropriate solutions, always with a friendly and professional attitude. Without a doubt, he is a great asset to the team. Thank you, Veronica!”
“Marcus a the branch manager was super helpful. Marcus was super thorough with my transaction. He made everything clear and easy for me to understand. Definitely appreciate this bank!”
9AM - 12PM
1006 Post Rd, Darien
Banks
“I had an outstanding experience working with Laura Silva, Darien Branch Manager at First County Bank. From the moment I walked in, Laura provided exceptional customer service. She was professional, knowledgeable, patient, and took the time to answer all of my questions, making sure I understood every step of the process.
It’s rare to find someone who genuinely cares about their customers and goes above and beyond to ensure a positive experience. Laura made me feel valued and appreciated, and her kindness and expertise truly stood out. She is a wonderful representative of First County Bank, and I highly recommend working with her. Thank you, Laura, for your outstanding service!”
9AM - 12PM
1110 Hope St, Stamford
Banks
“This is a great bank to be apart of especially because of Bank tellers Ana and Priyanka are truly great professionals at their job, I'm so grateful for their customer service, I definitely recommend this place at all times.”
“North Stamford is a really great branch. Wayne, Antonella, Shahana, and Byron are very helpful and get my transactions done efficiently. The Branch Manager, Mirella, and Assistant Branch Manager, Connie, are really friendly and extremely helpful. As for the Teller Supervisor, Laura, she is also extremely helpful and very knowledgeable. The North Stamford Branch is one of the best branches I’ve gone to. I would highly recommend this branch for all your banking needs”
“Been going here for years. All of the people working there are friendly and attentive. They have always been very helpful from dealing with everything from my business account to my personal account.”
“Ron Cruz amazing to work with, he should be running the CITIBANK of new Canaan, he is extremely efficient, professional fast speed always knows what he’s doing. I highly recommend working with him directly when you go there.”
“I always have a great experience when I visit this location! The staff is super friendly and always willing to help with any banking questions I have. Plus, the wait times are usually pretty short, which is a big plus for me!”
9AM - 2PM
1070 High Ridge Rd, Stamford
Banks
“I opened an account quick and easy with the manager who was friendly, polite, and professional. A few months later I went back with a paycheck and she was helped me right away. Went over direct deposit real quick with important helpful info. Amazing customer service.”
9AM - 2PM
20 N Salem Rd, Cross River
Banks
“Always great service. Amanda, business specialist, is amazing helper and adviser. Very friendly environment. Not that cold as in nearest New Canaan CT or Ridgefield CT. Just visit and feel the difference. Using them for years with excellent experience only. Thank you guys! You are really taking care of people. A++”
“Great organization preserving wooded and open spaces for native wildlife and plants. They have many properties that are open free to the public for hiking. Parking is usually limited and not paved. Restrooms are not usually available.”
“I opened my account at the Ridgefield Branch of U.S.B.
many years ago, (I don't even remember how many, 30-40?)
and I am still a very happy customer, even though I am now retired, spending most of my time in Europe.
Any issue that ever came up, regardless of where I was at the time, all it took was a phone call.
The wonderful ladies I've known all along and are still there (Gerrie and Jill), have resolved it all promptly.
I would not dream of changing Banks, have no reason to.
With gratitude and appreciation
Debbie Horsa”
“Bank branches vary from great to terrible. Doesn’t matter what the name is, the service you receive is totally dependent on the branch.
I’m happy to say this branch is one of the best. Staff are extremely helpful. They know their stuff, and while there may be a line, this bank does what they can to keep it moving.
Final review: Great bank. Great branch. Great people. And Anna, on of the tellers is great. She really knows her stuff—and goes to great lengths to treat every person as a valued guest—not just another customer.”
“I opened a business account this week and received amazing service! The account opening was very fast. The banker helped me and made me feel amazing. I'm glad I chose you!”
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“William Jansz was an invaluable partner as we navigated financing for our home renovation project, which involved both a complete renovation of the existing structure and a rear addition. While other lenders primarily offered construction loans geared toward ground-up builds or home equity loans limited by the value of the existing home, William was able to provide a financing solution tailored to our unique situation.
Throughout the process, he was knowledgeable, responsive, and delivered exactly what he promised—on time and at competitive rates. His expertise and guidance made what could have been a complex and stressful process remarkably straightforward.
I highly recommend William to anyone seeking financing for a home purchase, renovation, construction project—or a combination of all three. His creativity, professionalism, and commitment to his clients truly set him apart.”