Empire Access has built a strong reputation for providing reliable, high-speed internet and excellent customer service. Customers praise their fast internet speeds, with many noting they experience no lag or buffering while streaming, gaming, or working from home. The network is considered stable and dependable, with no reported outages over months or years of use. Installation is described as easy and professional, often completed quickly and without hassle. Customers also appreciate the wireless TV boxes, which can be easily moved between rooms, adding flexibility to their service. Pricing is highlighted as competitive and affordable, with plans offering 1Gbps internet at around $65 to $70 per month, and no contracts or hidden fees. Many reviews mention that Empire Access’s customer service is responsive, knowledgeable, and genuinely helpful. Customers value the support they receive, especially when addressing issues or questions about billing or service setup. Several reviews specifically mention staff members who go above and beyond, providing caring and thorough assistance. Overall, Empire Access is seen as a top choice for those seeking reliable, fast internet, good prices, and friendly support. Customers feel confident in their service, often recommending it to others based on the quality, ease of installation, and customer care they experience. The company’s commitment to quality and customer satisfaction makes it a highly recommended internet provider in its service areas.
Just signed up with Empire, I was assisted by Jane and SHE was stellar!!! Looking forward to this service
May 2026
Been a customer for 4 years now. Fantastic service and support. Bandwidth and latency is better than what I had with Spectrum.
April 2026
Technician was great, install was fast. I'm happy I switched Internet providers, I now have fiberoptic Internet that is so much faster than Spectrum and I'm saving over $400 a year compared to the over priced Spectrum Internet I was paying for. People should definitely not hesitate to make the switch
