Hotels in Queensbury, NY

“The hotel is extremely clean and is pleasant to stay out. However I will not stay again and won't recommend this hotel due to a security deposit that I was unaware of and is not posted anywhere until I checked in. I have no problem with a hotel charging a security deposit but I believe it should be disclosed up front. I was told it is $150 and when I complained I was then told they would only charge $100.00 I was asked to sign an agreement to charges when I checked in and there are also no mention of this deposit. Unfortunately this untold policy will cost you a customer. Please disclose all policies up front. I have revised my stay because they did not charge the $100 security deposit. I still feel it is a policy that needs to be disclosed but since I spoke up I am assuming I was not charged.”

“We ended up waiting over an hour for lunch. After an hour, our waitress came over to refill drinks. The black out in the room was great. The price is comparable to other places but the water park is small. The arcade was affordable and my kids enjoyed it.”

“rating this hotel a 1 star is beyond what it deserves!!! please DO NOT consider staying here!!! they have bed bugs, I am beyond mortified. I have bites all over and so do my children!! there are stains all over the walls, cigarette burns all over the bath tub, the faucets don't turn off the water, drug deals going down and people partying that seem to live there!!! if we weren't scared and also trapped into staying here because we would lose so much money for canceling last second we would have left but we drove 5 hours to get there!!! i am beyond mortified and the worst part is they won't refund anything for all these problems!!!!! we had to buy extra blankets just to sleep on the beds, I cannot even believe we did that. I am regretting it all now and wishing I would have canceled anyways and lost my money because now we are all sick from the mold and dealing with bed bug bites. luckily I have video and photo proof and will not stop until something is done about this. DISGUSTING CUSTOMER SERVICE you guys should be ashamed of yourselves for what you advertise this place to be verse what you actually offer.”