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December 2023 by satya madhu kiran Koduri
The staff was very friendly and patient enough to clarify all my queries and send the package with utmost care.
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December 2023 by Anne Hohenstein
Great customer service. Fast, competent.
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November 2023 by Steven Blanchard
after having several bad experiences at multiple local UPS stores this one was able to help me the best. they are open later then most other branches and the staff there is always super helpful. whether its needs for lamination to explaining different shipping options and transparency of services. i was in and out in no time and felt satisfied with the service after and extremely frustrating night for me with two other locations.
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August 2023 by Tanasia Jones
Worst company ever. Never update tracking. Always issues. Never using them again. International shipping is just as bad.
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August 2023 by Meghan Benesch
The Renss location does not function based on their posted operating hours. Super frustrating to drive out here to find it closed when they are supposed to be open on more than one occasion. If the hours posted on the door aren't correct and the hours posted on Google aren't correct, how are we supposed to know when we can get service at this location!?
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July 2023 by Tracey Ainsworth
Each time I’ve been to this location I’ve had a good experience (for over 4 years).They handle all my shipping needs with ease. Which has been especially important during the months of Covid and every holiday season. Keep up the great work.
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June 2023 by Arleen L (Mina)
Came in on my one day off, promptly at 10 when they open and ended up leaving 20 min later since no one was there. 4 other people came and went too
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June 2023 by Frank Lozano
Went in there today for a business transaction. I had my QR code. My company pays for shipping and packaging. Before the little Asian lady even scanned my code, she’s telling me I have to pay for packaging. I said no I don’t. She said yes you do. So I said why don’t you scan it first and then tell me I don’t have to pay for it. She’s not polite at all and argumentative. If I have something personal to ship, I’ll go to FedEx. I do not like this UPS store at all. Very unfriendly and always rushing you out the door.
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June 2023 by Noor Gardezy
The staff seems very inexperienced and rude. The younger lady this morning had a chip on her shoulder. She then hung up the phone on me when I asked for the name of the store manager then proceeded to not care after I called again. Unprofessional.
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June 2023 by Shafif Hadid
Very rude staff. Don’t bother picking up a package here
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December 2022 by Jean Baldwin
Incredibly rude staff. Instead of assisting me in finding where the return code was on the app they belittled me in front of other customers and told me to go home and come back when I figured it out. Will never do business there agsin
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December 2022 by Jeremy Pauquette
What’s really funny is that they’ll print a label when they create the ship label and type in the computer, but if they have to print one from their email, they want to charge you over a dollar to print it. On top of that, they’re trying to make money on printing labels as well as getting paid whatever commission do UPS or Amazon gives them to accept Amazon returns. Talk about a total scam.
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November 2022 by Rhodina S.
The woman at this location is nasty. I requested 8 emails be printed that had 3 images. The woman didn't know who to print the images so she printed the first page of each email and charged me per email. I refused to pay this because all the images were not printed. She got upset raised her voice so I left. Horrible customer service.
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October 2022 by Khmari Jones
Poor customer service the Caucasian lady kept telling me she doesn’t know what to do no type of assistance like I remember back when we use to look for job tools to help the customer or call the supervisor I finally said I’m just gonna contact the sender the Asian lady tried to help but the other lady was mad at her for trying to help me and all she could tell me was she don’t know it was a horrible experience I don’t wanna pull the race card but this was very unpleasant
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September 2022 by Adam S
Blue haired lady was exceptionally fast, efficient, kind and helpful. Well done!
