“I can't stress how much I love coming to Mail N More. You are greeted by friendly and efficient staff, there are always new fun things to browse, it is super convenient AND I am supporting a small business in my community! I have been coming here for years and will for years to come!”
“Very responsible, reliable, friendly freight handlers. On time deliveries, great rates, dependable and dedicated to customer satisfaction. Toured their Glenville Hub today and they run a safe, clean and organized facility. Using great technology to handle amd track shipments, coast to coast monitoring of their trucks locations, weather conditions and even truck health in real time. The drivers are friendly, our deliveries arrive in the same condition we send them in and we couldn't be happier.”
“I have to ship large boxes for work multiple times a year and have always had a great experience here. The reviews are really surprising to me because I've never found the two guys working here to be rude. They're certainly busy, but they do a good job and always provide a great thoughtful service. They're also pretty quick, usually never a line.”
“I had a package that had been delayed a few times. I needed the dress for a wedding I was attending and it wasn’t going to be delivered in time. Ben was an absolute life saver. He was able to locate the crate it was in and set it aside for earlier pick up. Stellar customer service!”
“Fantastic Service! I needed to send a large, expensive, delicate and weirdly shaped fan (dyson) as a gift to a friend in Indiana. I shared with staff - including the manager - about the fan being damaged in transit. The manager assured me the fan would be packed so securely that it would not budge in transit and would arrive in perfect condition. And the manager was true to his word!!! In fact, my friend could not believe how securely the fan had been packed and made a Fort Knox reference in describing how well the fan had been protected. So now this is my go-to UPS store even though it is not rhe closest to me. It is, however, the BEST!”
“Justine was great. She knew her job inside and out, got me out quickly and efficiently, and by the sound of it, she had all of her greetings and directions memorized to the point where she is definitely saying them in her sleep. You can't afford to lose an employee like that!”
“I stopped in to ship an Amazon return. It was about 230 pm on a Friday afternoon and there were no other customers. I was waited on promptly and out of there in 5 minutes.”
“Very helpful, pleasant, and worth the travel to utilize FedEx shipping. They managed to get my package out next day as I needed.I will definitely utilize them for drops and possibly pickips if available.”
“The help I received from Niajah & Tristin in the copy center was outstanding. They were friendly, professional and took care of my needs quickly and efficiently.”
“I recently bought a new printer (Brother Laser Printer). Tom, who works in the tech department, was fantastic in helping me to find the printer that would best suit my needs. He was very patient in answering all of my questions and spent a lot of time arranging not only the purchase of the printer but also the extras that I needed. Thank you, Tom!!!!”
“Not to be confused with the Southbreast, which is the nickname of a girl I knew who was born with a boob where her jayjay was supposed to be.These days I drive everywhere, but when I lived in Southern California (you know nobody walks in LA), ironically I did so without a car, and used to get around using buses and sometimes trains and very often planes. So basically John Candy without the excess weight.I flew to so many airports in the west end of the country on Southwest, from Boise to Portland to Spokane to Seattle to Sacramento, Vegas, Orange County, San Diego, and so many more, according to my flight records (a personal record I keep of all flights I've taken.I was in and out of Albany just once... my partner and love of my life lived in Buffalo, and if it were much cheaper, or if we were heading to NYC, I sometimes flew into other NY state cities or nearby cities. Albany had a much more understated airport than I expected, but it was nice and clean.I can't even count the number of flights I took from Los Angeles International to places like San Diego, Las Vegas, and much further afield back home to New York and Buffalo via other places like Detroit.I used to basically live in LAX although I also flew Southwest to or from places like San Diego and Las Vegas and even from Hollywood (Burbank) once, and John Wayne in Orange County on three occasions when I was living in San Juan Capistrano. And so many more.Southwest Airlines was amazing back in those days, and it's a little bit less great now, but it's still one of the better ones of a bad bunch, and they're still a little bit less likely to be ripping you off for things like baggage and whatnot. And I appreciate that.They're still my favourite airline, even though like most other airlines they've definitely had some major setbacks after 9/11, and in terms of the economy.”
“I needed help taping up a box and printing a shipping label. Joel was very friendly and helpful. I highly recommend coming to this location for your shipping needs.”
8:30AM - 2PM
685 Watervliet Shaker Rd, Latham
Shipping Centers
“I needed help yesterday because my parcel had been delivered to a supermarket mailbox but the supermarket staff and I did not seem to understand one another.I was confused between us until I reached USPS. The lady at the counter was able to help me a quick solution by contacted a right person. Then I was given a parcel by a gentleman after he drove to the supermarket. It was a pleasure to work with them and I really appreciated their kindness.”
“This was my first time in, as I usually use ups ground shipping. I will be back for sure! Lea was very helpful and had excellent customer service. Thank you for making it a seemless process for me.”
“I go to this UPS store for all my returns. Have always had a positive experience with the employees. I really feel bad for them sometimes though because they deal with a lot of dickhead customers that I seen firsthand. Couldn’t be me”
“Love the service at this post office but my packages get stolen a lot. I would appreciate them being held if they don’t fit in our mailboxes. I will be calling them tomorrow to ask them to hold a package. Let’s see how this goes. July 6,2023”
“When applying for a passport at this office, Carol was very helpful in explaining the process and various options available to expedite. She was very patient with all my questions.”
“Patient, accommodating and friendly staff, particularly John. I had 3 priority mail packages to send and I was with my 2 year old so I was already anxious coming in. I prepared all packages at home and prefilled the customs forms (like I usually do) to make processing at the counter “easier and quick”. I’ve always had unpleasant experiences at the post office (Jessup, Maryland) when sending 2 or more packages and had in the past been told to call ahead to make an appointment due to the number of packages I had to send which was 2-4. These particular packages needed to be sent today and I was nervous coming in without an appointment and I had my 2 year old. I was first greeted by a lovely staff member whose name I wish I got. At the counter, John was warm, friendly, accommodating and more importantly, patient with me and my daughter. I can’t thank him enough. USPS at the Nott St location provided the best customer service experience and have gained a regular customer.”
“A solid post office. This is a good, honest post office in my experience. I have lived upstate for a while and I feel fortunate that this is my local post office because if your local one is bad it can really be the bane of one's existence regardless of how nice a place you live.I would also like to mention that the staff here are wonderful and will go out of their way to be of assistance to you which has not gone unappreciated by me. Jacob, Maddie, and Justin (new carrier) have all gone above and beyond in assisting me during a difficult time (being temporarily displaced from my apt due to construction then being moved back) and I had to mention them.Thanks so much to Jacob in particular for going out of his way to locate, scan and hand me my mail shortly after closing one rainy, stressful day when my mail was being held... the kind of customer service you don't often get.Thank you Heritage Station for hiring friendly and high quality staff.”
“Polite, efficient staff and great selection of stamps, greeting cards, boxes, packing tape and bubble packages that many post offices don't stock anymore. Spacious and well organized. Great experience. Thank you-- dealing with the public across a counter is not pleasant. Nice to find a good post office branch.”
“I was able to make a passport apointment online for the next day, which was awesome! The postal worker was ready right on time, he was really helpful and kind, and my entire passport appointment only took about 15 minutes (and that included taking the passport pictures). Everyone that works there is always so nice and friendly. Also, I love that they are right across the street from the library!”
“I had a really great experience with a Saturday afternoon (3:00 p.m.) passport appointment. I scheduled the appointment about 10 days in advance. There is a designated office within the PO for passport appointments. I showed up a few minutes early for the appointment and the agent, K. Clark, got my paperwork started prior to the appointment time. He was extremely professional and efficient and got the process finished in less time than anticipated. I was extremely worried about all of the negative reviews and experiences, but I had to roll the dice as this was the only place that I found to have Saturday afternoon appointments available. I am grateful to be able to share a positive experience.”
“I use this location multiple times a week to mail out items I sell on eBay. Sometimes it is one item, other times it can be 3. The staff here are not only helpful but do their job consistently with a smile on their face. As someone who works in retail, customer service can be a tiring job that can lead to burnout. This UPS location beats out any other UPS location, USPS location or FedEx location I have ever been to. Big props to the whole team at this store.”