Chase Bank receives reviews highlighting excellent customer service from professional, knowledgeable, and helpful staff who solve problems. Customers report short wait times and are happy with their checking accounts, with many recommending the bank. The branch itself is described as quiet. However, some note the location is far for certain customers, indicating a need for a new branch in another area. Concerns are raised about the ATM experience, including machines that are slow to read cards and show screens, suggesting a need for a software upgrade. There is also mention of individuals sleeping in the lobby at night, which makes some people uneasy about using the ATMs after hours.
Honestly, this place has long lines most of the time. A lot of the time one of the machines is out of order, and it just becomes a hassle coming here.
September 2025
I use this ATM when I'm on Myrtle Ave, when it's open. It used to be maintained well but lately there have been problems.
August 2025
I absolutely love coming to this branch! The staff are very friendly and welcoming! They greet you with a smile and even remember names of the clients that come in often. The lines at times can be a bit long on occasion but that's normal. They do move pretty quickly.
