Ridgewood Savings Bank is a strong, stable mutual savings bank with deep community roots, recognized for its exceptional service and trusted financial guidance. Multiple reviews highlight consistently outstanding and professional customer service where staff are described as kind, patient, helpful, and dedicated, often going above and beyond. Customers report feeling treated like family, with service that transforms nervousness into comfort and trust. Specific instances illustrate this commitment. Staff provide clear explanations and patiently assist customers with anxiety. They resolve complex account issues thoroughly and ensure non-English speakers understand documents by providing translation help without hassle. Employees across departments, including managers and support centers, are noted for their effectiveness and willingness to help, making banking experiences positive. The bank’s culture of excellent service is a constant, praised by both long-term customers with over 30 years of history and former employees. This dedication to customer care is frequently mentioned as the reason for deep appreciation and strong recommendations for the bank. The consistent message across reviews is that at Ridgewood Savings Bank, exceptional and personal service truly matters.
There is a problem with the automated phone system today
February 2024
Ridgewood savings bank very helpful I love this bank
September 2022
Based on the customer service, with in the first 10 minutes, we went from strangers to family. I trust Natalie Khols, and you can too.Btw, i neverrrr go out of my way to give a review.
