New Balance Factory Store Riverhead offers a clean, well-organized shopping environment with friendly customer service. Customers appreciate the helpful staff, including Kayla, Connor, Joan, Jake, Ali, and Carla, who are patient, knowledgeable, and eager to assist with questions and specific needs. The store features a wide selection of sneakers, with reasonable prices on clearance items to suit various styles. Staff members go above and beyond by providing options such as online ordering with free shipping and personalized product recommendations, especially for customers with special requirements like pronation issues. Several reviews highlight the staff’s kindness, professionalism, and genuine care, making shopping a positive experience. The store’s welcoming atmosphere and attentive service encourage customers to return. Overall, New Balance Riverhead is praised for its helpful team and quality customer care, making it a trusted place to find the right sneakers.
We were greeted by Michelle - She asked the right questions and directed me to the shoes that I was looking for. I came in for one pair and left with TWO !!! Thank you Michelle for your very professional assistance-
May 2026
All the workers here are so friendly and helpful! I was here on May 3rd around 1pm and had an amazing experience! Thank you for helping me find the proper shoe size.
September 2025
Connor C of New Balance Riverhead was a great help and spent time with me patiently and professionally awnswing all my questions.
