-
January 2024 by JONATHAN CAMPOVERDE
PLEASE DO NOT TAKE YOUR CAR HERE TO BE SERVICED !!!!!On November 8th I brought my vehicle to Riverhead Bay Motors for a leaking issue. We had a very bad rain storm and there was water leaking through the sunroof controls. Dealership had blown out the drains and said it was good to go. Two months later we have another rain storm and it starts to leak again in the same spot, so I take it back to them. It was at the dealership for two weeks and they couldn’t recreate the leak. I was told by the service advisor Christian Krumbiegel, that it’s most likely my driveway because it’s on a slant. I found that very odd since I never told them about my driveway. Come to find out they searched up my address on Google which is down right creepy. I went back and forth with Christian on how ridiculous there reasoning for the water leak is, but he was insistent. I have two babies and I’m concerned of mold growing and it being a health hazard for them. All in which I explained to Christian but he didn’t share the same level of concern. I will definitely be filing a complaint with the BBB.
-
December 2023 by Barbara Occhiogrosso
The wait was longer than expected and the first person I came in contact with when I pulled in the garage was a little rude. Ethan, the person who sold me my car saw me in service and made it a point to come over and speak to me. Very much appreciated
-
November 2023 by Lisa N
First let me start out by saying I never really thought about a Volkswagen. After stopping in your dealership, taking the Atlas for a spin and talking with Nick C. We were sold! The car is amazing and Nick was wonderful.
-
November 2023 by Tracey Cassidy
Anthony and team were very helpful. He kept me up to date with diagnostics and lead time on ordered parts. Car is running great and in new condition. Always a pleasant experience with Riverhead VW Service.
-
October 2023 by Cortnie Valle
Pete was great! He set us up with the car that I wanted at a great price. The process was very quick and smooth. I’ve been a VW customer for many years and this has been my best experience yet! Thanks Pete!!
-
October 2023 by claudette garley
Everything was very easy from start to finish. Our salesman, Ethan was excellent and my car arrived much earlier than expected.
-
September 2023 by Anthony Aceste
After several weeks of dealerships my daughter and I walked into Riverhead Bay and were met by Christian Burawa .After several minutes of talking we were all comfortable and he asked her what she exactly wanted . Turned out there was her exact car coming in about four weeks. Details worked over the phone - car comes in - everybody happy . Christian was great pleasure to work with ,and I tell people interested in a VW vehicle to visit Riverhead and ask for Christian
-
September 2023 by Raj Dev
This was a wonderfully no pressure purchase. My initial emails about the car were replied to quickly and thoroughly. Once I showed interest in the car my salesman, Ethan K, was amazing. Very knowledgeable, patient, and easy-going. He worked hard on his end to ensure that once I decided on the car that it would be prepped ASAP, and was in constant communication about its progress.
-
September 2023 by Jason Garcia
Always great service when I come here to service my VW. They treat you like family. Thank you again for keeping me and my family safe
-
September 2023 by Krazy Frog
Ethan was helpful from beginning to driving away with my new vehicle. So much so I told my daughter who might want to purchase an Atlas to see him.
-
September 2023 by Kelsey Ficara
I hands down had the best car shopping experience with Ethan at VW. Ethan was personable and had MY best interest the entire time from first interest through picking up my new Tiguan! I felt like he was helping me find the car that I needed and not trying to make a sale. So happy with my new car it is lovely. Thank you Ethan and Riverhead VW for this amazing experience!
-
August 2023 by Reid Rousseau
They got me in for a same-day oil change near the end of their working day and were able to do a full 30K mile tune up. Staff was friendly and helpful, despite being very busy and receiving a late request. He kept me updated on timing throughout the wait.
-
August 2023 by S R
Big thanks to Ethan for working with me to get me in the right car that fit my budget. Ethan was personable, helpful, and kind and this was the best car shopping experience that I have had. He made sure I was taken care of and went to bat to make sure I stayed within my budget. Thanks again Ethan!!
-
August 2023 by scott boger
Although my vehicle took 2 weeks to be repaired.... John, the service manager handled the delay with professionalism. Best part of the 2 week delay is the car runs better than ever. Thanks!
-
August 2023 by Samantha Rothberg
Big thanks to Ethan for working with me to get me in the right car that fit my budget. Ethan was personable, helpful, and kind and this was the best car shopping experience that I have had. He made sure I was taken care of and went to bat to make sure I stayed within my budget. Thanks again Ethan!!
