“We’ve been shopping at Costco for many years and have always had great experiences with the management team.
Today, I had to return a pair of Meta Glasses to the Optical Center, and Serena helped us. After receiving conflicting answers at the customer service counter, Serena stepped in and took care of our issue without hesitation. She was extremely friendly, professional, and helpful throughout the entire process.
It’s employees like Serena who make a difference. Every Costco needs someone like her! Thank you, Serena, for the excellent customer service!”
Wholesale Stores
“We’ve been shopping at Costco for many years and have always had great experiences with the management team.
Today, I had to return a pair of Meta Glasses to the Optical Center, and Serena helped us. After receiving conflicting answers at the customer service counter, Serena stepped in and took care of our issue without hesitation. She was extremely friendly, professional, and helpful throughout the entire process.
It’s employees like Serena who make a difference. Every Costco needs someone like her! Thank you, Serena, for the excellent customer service!”