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December 2023 by Shimmeri Selph
Arrived 855, and they closed at 9. Just needed to reset my code so i can remote start my rt in the morning. Doors are locked . Alleged Manager (that really needs her lashes done half were hanging on her face) opens the door finally after her bf, who was behind the counter. Says the coder reader is broke and then changed it to they don't do the code reader anymore. Don't come here to waste your time. They hire anyone now a days.
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November 2023 by Jameelah H
Very poor service. Car battery died while I was inside purchasing something and went back in to get help. They were not helpful at all when one would think they would possibly help so I would purchase a battery from them but nope. Had to get help from others outside to help jump my car and I will purchase a battery somewhere else due to their poor customer service.
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October 2023 by Sam Mitchell
Would be awesome if the store opened on time, waited outside locked doors for 15 minutes
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September 2023 by Oleg V.
They close whenever they feel like. Today they were closed at 5:30 with posted closing time of 8 PM
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September 2023 by Andrew Bernegger
Terrible customer service. Came in to an empty store, and stood in line, no eye contact, no hello I'll be right with you. Was finally greeted with a "what do you want" after standing awkwardly in front of the register for far too longSorry to put you on blast Rob, the guy at the register, but be better.
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July 2023 by Laura Kolb
Went in to pick up new windshield wipers. They were able to make sure I got the right size, quickly changed them for me and took my trash. Friendly, helpful place and I will be back.
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July 2023 by Vini Falciano
Best to order online, use coupons, and pick up there.
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May 2023 by Tom K.
Advance on Monroe Ave Rochester refused to give me any warranty coverage on a 7 month old battery. Had documentation from a reputable shop showing "failure" in testing the battery. Receipt said "36 MO FREE REPLACEMENT" Their story? "It's your car." But the shop says battery.
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April 2023 by Janet Collinge
Rude manager. Employees who are either argumentative or give cursory answers to avoid looking up from their cell phone enjoyment. The place used to have a terrific manager and employees. What happened?
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April 2023 by Charles Fleming
I have always had a good experience at this store. great people and great service. Leon installed my windshield wiper quickly and professionally. Thanks Leon!
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February 2023 by Philip Enders
Leon really went out of his way to help replace my battery. I truly appreciate the service provided
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January 2023 by Calvin P.
Needed a Jack. There was a big selection. They have convenient hours. Convenient locations. Knowledgeable staff. Prompt service. Thank you.
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November 2022 by Ben Sterling
Called for walker part #36132 after calling the chili ave and west henrietta rd store showing they had it online. When i called the other stores they double checked inventory without hesitation. They didnt have it despite the website saying they did.So when i call the Monroe ave store the guy says we have it in stock. I asked if he could double check because its a 20 minute drive for me and he asked where i live. 20 minutes away dude. Thats where.I asked him nicely to check the stock and his response was "our online inventory is pretty accurate" and couldnt be bothered to take his lazy self 10ft away and check for me. Horrible service from whoever that idiot was.
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October 2022 by Patricia Lupiani
Sometimes you get the wrong part. If you deal with long standing peeps, you do ok
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September 2022 by Clyde Williams
Only "one" worker assisting a lady with a myriad of questions. Store was virtually empty (Saturday mid-afternoon) except for two customers & myself waiting... waiting... waiting...... and waiting to cash out! Six minutes later and... what was so frustrating about the whole ordeal was this ADVANCED AUTO REPRESENTATIVE guy behind the counter didn't even "acknowledge" the three of us standing right in front of him! One guy asked if anyone else was working and the reply... "No ...he's in the bathroom ". After another minute and a half, I went back to the shelf where I previously plchose a 'single' bottle of wheel cleaner, carefully read its pricing, and came back to the counter... where it looked like time had stood still. I placed 2X the purchase price in cash on top of his register's keyboard, telling him, "$20 should certainly cover it!", then stormed out!He still appeared unphased, but at least said, "Thank you". I'll definitely find ANOTHER location other than Monroe Avenue/Goodman Street next time, but I'm leaning towards AUTO ZONE for future decisions.RIDICULOUS!!!!
