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January 2024 by Gabby Favata
I had a fantastic experience here. After spending 5 hours on the phone and online with at&t and STILL not being able to set up a new family plan, I came to the store to do so. Our cell situation was very complicated, including transferring phones from 2 different carriers and also adding 2 brand new lines. Chris handled all of this wonderfully, and never once acted frustrated or stressed. I left with everything in place, finally letting go of the stress that dealing with the online and phone customer service, caused me. Thank you so much Chris!
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January 2024 by Michael Marcus Day
Stopped the store to buy a screen protector. 6:00 pm on a friday evening , only one person working. 4 customers waiting
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November 2023 by Harmonious Chaos
Michael came through with the upgrade that ended up saving me $30 a month by adding internet. 10/10
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September 2023 by Anthony Gonzalez
Had the absolute best experience with Nixa, Bryan and Michael. They treated me amazing and helped me with everything I needed. They made my process smooth and easy getting my new phone. 100% recommend this location to anyone with AT&T, wouldn’t go anywhere else no cap.
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July 2023 by Lydia Esther
Michael was Awesome ? He cares about everything and more than the things that you need. The Best One!!
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June 2023 by Dan King
Was there over an hour given the run around and was told "out of 100 million customers I am the only one to have forgotten their pin". They didn't know how to scan an ID. I went to Henrietta and had my problem fixed in less than 5 minutes. They need some serious training at this location. No reason my situation is considered a rare lost cause one and the Henrietta location said "this happens all the time, we will reset your pin for you".
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May 2023 by William Porter
I was having a lot of issues with my phone and the representative Bryan was beyond helpful and exhausted every option in helping me, I won't go anywhere else!
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April 2023 by Carolynne Bussom
My husband and I recently upgraded our phones and had a great experience at this location. Bryan is both knowledgeable and friendly. He was very patient and did a great job multi-tasking between us and another customer, while still providing stellar service.
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April 2023 by Anette Fulford
Fantastic customer service ?Very friendly staff
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January 2023 by S L
Bryan and the rest of the staff were so helpful and positive. They have a great staff.
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December 2022 by TSGx Snipes
I had a great time today at AT&T today with pao she help me with everything I needed help with thanks
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November 2022 by Christine Dunfield
Psi greeted promptly, indicating the wait time very helpful! Answered all of my concerns, regarding my iPhone and showed me how to stop spam calls from coming in, with additional information.Very assertive, understanding, helpful and pleasant to work with!Thank you AT&T for offering such great service which by the way was well worth the wait?Best regards,Christine Dunfield ?
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November 2022 by Walter Hackett
Purchased a charger there the other day from the manager, she was awesome.
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October 2022 by Timothy O'Connor
Had a great experience here recently due to the amazing work of Pao to help us upgrade our phones. She went above and beyond to ensure our complete satisfaction. The only negative was that the chairs for the customers to sit on are truly awful. Like, truly awful. Otherwise, great experience!
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August 2022 by Murazik Bennie
Customers service here is easy and make you feel you can ask whatever you want. They changed plan on their own and did not inform me. Things were setteled after I talked to them.
