The AT&T Store in Rochester offers phones, tablets, smartwatches, and connected devices, along with wireless data plans for every need, including prepaid and unlimited options with nationwide 5G service. Reviews consistently highlight a friendly, professional, and knowledgeable team that provides great customer service. Staff members are described as helpful, patient, kind, and capable, making interactions seamless for account transfers, family plan switches, device upgrades, and troubleshooting. The team takes time to ensure customers understand their products and needs. Many customers express high satisfaction, strongly recommend the store for all cellular needs, and note long-term loyalty due to the reliable and positive service experience.
I went in with an issue on my phone (apple issue, not ATT) and Josie was amazing. She spent a lot of time troubleshooting my issue (way more than apple support did) Wouldn’t hesitate to go back if ever needed!
June 2026
Damien in Irondequoit's AT&T store went above and beyond as always. Phone working great. Went home to register 2 phone numbers. ASURION. Well,they played with my phone 2hrs. Could only make emergency calls. Back to Damien. 2 min later, phone is great. That's the service you want.
February 2026
Superior customer service and customer satisfaction from Steve at the Culver/Ridge store.
