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February 2024 by Richard B Colón
Alex was EXTREMELY helpful in store and was able to go above and beyond my expectations. He helped me lower my bill by adding a promotion I didnt know I was even eligible for and was also able to accommodate a second visit to complete my transaction. Excellent customer service by far and will continue to go here for all my ATT business.
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January 2024 by Marybeth Barber
Josie was absolutely fantastic and is an asset to AT&T. Wish every store had a Josie. Thank you so much for making our transition as easy and seemless as possible. I will definitely make the trip to work with her in the future!
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January 2024 by Juawn Robertson
I went in and was greeted promptly . The service was excellent, all of my questions were answered by Karla the assistant manager of the location .i recommend all AT&T customers to visit this store for the experience of quality service
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January 2024 by Justin Vanessa
Went into the store today and recieved help from the manager. She was so welcoming and very attentive. I couldn't figure out how to seperate my cloud from my husband's. I've been trying since last week and I finally decided to go in for help and she was happy to do so. The atmosphere was wonderful and she was even helping another customer while still helping me. I would definitely come back to this store for any issues or new services with AT&T!
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December 2023 by Rebekah Gaebel
This was probably the worst experience I've had with AT&T since I've been with them. On Saturday 12/9, I broke my phone. This was at 6pm when my phone broke so I looked on the AT&T website to see when they close, it said 8pm so I still had plenty of time to go. As soon as I walked in the manager says to me, "Are you Anna?" To which I said no. She replies, "Oh I'm waiting for Anna so I can leave." Now that interaction alone irritated me because why do I care when you leave? It's 6pm, the store doesn't even close until 8. The store manager and the assistant manager, Carla, both seemed irritated that I was even in the store. The store manager then asked me what I needed so I explained my phone broke and I need one tonight. As I'm sure most people can relate, it's not possible to survive without having a phone. I also explained that I depend on my phone for work as I work in Healthcare and use my phone for security codes to access our Electronic Health Records system so I cannot be without a phone. The store manager then told me that their employee, Xavier would be the one to help me. Before I continue, I just want to say how great Xavier was despite the hand he was dealt. He told me he is a newer employee and never had these issues come up yet so I appreciate what he did for me despite not knowing much. So I was told since my phone is new, I will need to file a claim and get my replacement in 1-2 days. However, since I need a new phone that night, they said I would need to buy a new phone line with a new phone and can return the phone when I get my replacement. I said that's okay.Xavier and I continued to work on switching everything from my broken phone to my new one and we're struggling. Meanwhile, none of the managers came over during this time to help. The store manager actually kept talking about how she needed to leave and said at one point, "so much for leaving early." I'm sorry but I find it incredibly off-putting to hear a store manager talking about leaving early when the store is still open and there are customers in the store. Especially to be met with such disdain and lack of empathy was shocking. Xavier and I are working on switching the Google account to the new phone but to do so, we need access to my broken phone because it's asking to verify my identity but I couldn't since my phone broke. The store manager ends up leaving (doesn't even check with Xavier to see how everything is going) he even says to me, "I guess she's leaving." So I mentioned that to the assistant manager and she starts to yell at me and say "we told you if you needed a new phone, then you have to get a new line" which wasn't even the issue anymore. The issue was transferring my Google account, which she would have known, had she cone over to check on us. Instead after all customers left, Carla sat at the table doing NOTHING. She's yelling at me while I am sobbing and in tears. Xavier says to Carla, "please stop, you're making it worse." The fact that a new employee has to calm down the assistant manager blows my mind. At this point, I've been here for 2 hours, I'm exhausted and now I have this woman yelling at me. I tell Xavier to forget it, I'm going home because I no longer feel safe. He was so apologetic and said I'm so sorry for this while Carla didn't even acknowledge my presence. I felt like a subhuman to her, like I wasn't even a person at that point. At one point Carla says, "you can just go to Walmart to get a new phone" why would I go to Walmart when I came to you for help? I also explained several times my phone is used for work purposes as I work with kids. If I do not have a phone attached to my number, I cannot work. She clearly didn't care or want to understand my situation. Xavier walked me to the door and comforted me before I left which I truly appreciated.I was absolutely disgusted by this interaction with the store manager
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December 2023 by Bekah G.
This was probably the worst experience I've had with AT&T since I've been with them. On Saturday 12/9, I broke my phone. This was at 6pm when my phone broke so I looked on the AT&T website to see when they close, it said 8pm so I still had plenty of time to go. As soon as I walked in the manager says to me, "Are you Anna?" To which I said no. She replies, "Oh I'm waiting for Anna so I can leave." Now that interaction alone irritated me because why do I care when you leave? It's 6pm, the store doesn't even close until 8. The store manager and the assistant manager, Carla, both seemed irritated that I was even in the store. The store manager then asked me what I needed so I explained my phone broke and I need one tonight. As I'm sure most people can relate, it's not possible to survive without having a phone. I also explained that I depend on my phone for work as I work in Healthcare and use my phone for security codes to access our Electronic Health Records system so I cannot be without a phone. The store manager then told me that their employee, Xavier would be the one to help me. Before I continue, I just want to say how great Xavier was despite the hand he was dealt. He told me he is a newer employee and never had these issues come up yet so I appreciate what he did for me despite not knowing much. So I was told since my phone is new, I will need to file a claim and get my replacement in 1-2 days. However, since I need a new phone that night, they said I would need to buy a new phone line with a new phone and can return the phone when I get my replacement. I said that's okay. Xavier and I continued to work on switching everything from my broken phone to my new one and we're struggling. Meanwhile, none of the managers came over during this time to help. The store manager actually kept talking about how she needed to leave and said at one point, "so much for leaving early." I'm sorry but I find it incredibly off-putting to hear a store manager talking about leaving early when the store is still open and there are customers in the store. Especially to be met with such disdain and lack of empathy was shocking. Xavier and I are working on switching the Google account to the new phone but to do so, we need access to my broken phone because it's asking to verify my identity but I couldn't since my phone broke. The store manager ends up leaving (doesn't even check with Xavier to see how everything is going) he even says to me, "I guess she's leaving." So I mentioned that to the assistant manager and she starts to yell at me and say "we told you if you needed a new phone, then you have to get a new line" which wasn't even the issue anymore. The issue was transferring my Google account, which she would have known, had she cone over to check on us. Instead after all customers left, Carla sat at the table doing NOTHING. She's yelling at me while I am sobbing and in tears. Xavier says to Carla, "please stop, you're making it worse." The fact that a new employee has to calm down the assistant manager blows my mind. At this point, I've been here for 2 hours, I'm exhausted and now I have this woman yelling at me. I tell Xavier to forget it, I'm going home because I no longer feel safe. He was so apologetic and said I'm so sorry for this while Carla didn't even acknowledge my presence. I felt like a subhuman to her, like I wasn't even a person at that point. At one point Carla says, "you can just go to Walmart to get a new phone" why would I go to Walmart when I came to you for help? I also explained several times my phone is used for work purposes as I work with kids. If I do not have a phone attached to my number, I cannot work. She clearly didn't care or want to understand my situation. Xavier walked me to the door and comforted me before I left which I truly appreciated. I was absolutely disgusted by this interaction with the store manag
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December 2023 by Stephen Samuel
The manager & the employees at this store do not give full information while selling productsI was sold two Samsung watches on the so called BOGO offer and not informed that there was an activation charge!The manager & the employee told me that the watch independently works as a phone which was misinformation and I returned back the watchAfter I returned the watch the next day the employee never cared to cancel the watch line and I was billed for the same !I will never buy anything or visit this store againI excused them for all the misinformation they gave while selling the watches but decided to write this review after I realised that they did not care about cancelling my line after I returned the watch
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November 2023 by Rebecca M.
I came in to purchase 3 new iPhones. The employee was with another customer, which is fine. HOWEVER, she did not even acknowledge my presence. No Hello, no I will be with you in a moment, no smile- ZERO! I waited 10 mins... NOTHING. I left and went to another location. Beyond rude behavior. I hope she works in commission.
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September 2023 by Susie Bensoussan
What a terrific shopping experience! Ebony, the consultant was soooo patient. She was able to explain my new phone so that I could understand it. I’m not a techie and I get easily overwhelmed. If I had had to do the data transfer by myself I’d probably end up throwing the phone in the trash out of sheer frustration. ATT is fortunate to have such a capable and personable employee. Three cheers for ATT and three cheers for Ebony!
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August 2023 by Kim Fullone
I spent 3 hours in the store to inquire about switching from Verizon after 20 years with them. We had to switch because my husband was not getting good reception in the operating room. The manager assured me that my bill would be less then Verizon at $110 a month with the health care workers discount. Fast forward my bills have been $160 a month. Substantially more then Verizon. The worst part is that they are totally not responsive. I called and stoped in numerous times being told the manager will call me back. I called headquarters as well and was told a supervisor would call me.Verizon was always amazing and responsive. I regret changing so much. The day this contract ends I'm going back. Shame on you AT&T...
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July 2023 by Chris Catan
AT&T Service Tech did a great job assisting us in the purchase of a new phone. Ebony was very knowledgeable & professional. Highly recommend!!
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June 2023 by jason edwards
Josie the manager was super helpful and professional! I'm soo pleased!
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June 2023 by Killshotcasso Killshotcasso
Visited this location today for an upgrade since my phone wasn't even close to good enough for my online gaming. The Manager was so helpful and super nice. She was helping this lady that was kind of rude to her but was nice the whole time still. The other employees that were there were really friendly too and helpful. The guy there was wearing these funny shoes and everyone was laughing. Just a great vibe and awesome people.
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April 2023 by Michelle Litz
I went over to Monroe Ave because College Town had already closed. It was a race to get there before 8p but Ebony said she would wait. Although i made it before 8p, upon arriving she greeted me so sweetly, she even patiently waited for me to become an authorized user on the family account. No stress, no mess. She was kind, sweet and patient. I highly recommend this store! And of course Ebony
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April 2023 by Bambi Statham
I went here and the young lady Josephine helped me so much. I was nervous about switching over because I've been with my old company for so long. But she made me feel comfortable. I didn't feel like just a costumer. She was extremely professional. Went above and beyond and made sure I was satisfied before I left and I didn't feel pressured at all. I will definitely recommend to my friends. If I could give more stars I would