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February 2024 by Sandra Strothers
I had a great experience with the professional service received. The rep was very knowledgeable and friendly. Again, thank you.
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February 2024 by Carol Camelio
Felicia was very nice. Explained everything to me in a nice way.
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January 2024 by Maureen Conley
I have had 2 amazing experiences at this store because of Felicia. She has been more than patient with my elderly mother and aunt while they have upgraded their phones. She went above and beyond with both of them explaining things to them in a way they could understand. She is an asset to AT&T and I will never go anywhere else.
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November 2023 by Seth Zarate
Very helpful staff. The representative, Charles, was knowledgeable, friendly, and made sure we were getting the best deal possible.
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November 2023 by Darlene Jones
I received prompt service. Very honest and professional. Helped me to choose the correct phone and iPad that suited my needs. Answered all of my questions and gave helpful suggestions. Very pleased with the service and would recommend others to do business with the store.
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November 2023 by Mike Peace
Devere provided excellent customer service!!His demeanor and interpersonal communication skills were superior!Truly, he is a profound credit to your establishment.
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November 2023 by Cuong dang
Are att representatives Michael Rudgers was the most helpful person I ever dealt with. Very knowledgeable and friendly. Made my expierence a million times better! Give that man a raise.
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October 2023 by Frank Hagelberg
Kudos to Damaris for an excellent experience. She’s friendly, well-informed and very easy to work with.
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October 2023 by Nancy Scheidt
I visited the AT&T store on Jefferson Rd Henrietta yesterday. I went in the store with several problems with my phone and in a matter of minutes Felisha solved my problems and I am a happy AT&T customer once again. Felisha was very knowledgeable, pleasant and patient with my senior citizen questions. I was so impressed I asked to speak to her supervisor so they knew Felisha did a wonderful job. Her supervisor was also pleasant and quite polite. It was nice to know that these two people truly care about their jobs!
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August 2023 by Neal Williams
I had a very pleasant visit at the Henrietta plaza At&t those guys were very pleasant and professional. They also handled all my questions. Two thumbs up!!!
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July 2023 by Robert Masten
The store rep we went to today was an awesome guy. His name is Charles H. Great guy that really helped us with our phones. Very smart and knowledgeable guy who took care of us. Charles is a great asset to your company. His customer service skills are great and he has a great personality.He even opened the door for us when we were leaving. Very impressed with this young man. Your company is very lucky to have him as an employee. The world needs more people like him.
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July 2023 by Thomas Gill
Polite service ,assisted with my phone needs. Don't like them always trying to up sell you, and not enough people working, too long of a wait time to be dealt with.
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June 2023 by Alan Pease
I wish to commend Charles at this ATT&T store. I went in with a phone that had two troublesome problems which made me think I would have to get a new phone. He was able to diagnose and correct the most troublesome problem first and then reassure me that the second one was only a temporary one that was now okay. I will definitely call upon him if any other problems occur.P.S.I will add that this all was done in a very professional and yet friendly way.
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June 2023 by Dan King
Could not be happier with my most recent experience! They turned a "sky is falling" scenario into a painless one. Another store told me because I had forgotten my PIN that they could not help me. They were able to reset it and help me order a new phone (my recent one was stolen).
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February 2023 by Tracy Holler
We have been AT&T customers for 22 years. I had the best experience at the store with Trel. I can't say enough about Trel and how professional and knowledgeable he is. His patience and determination in resolving my issue when transferring my service over to FirstNet was very impressive. I am grateful to know superb customer service is a priority at this store and Trel is a great asset to their team!