AT&T Store in Rochester offers a wide range of phones, tablets, smartwatches, and connected devices from top brands. They provide flexible prepaid phone plans with no annual contract or credit check, as well as popular unlimited data plans that come with nationwide 5G service. The store's staff, including Charlie Howard, Felicia, Tim, Norm, and Charles, are praised for their exceptional customer service, knowledge, and ability to resolve issues in a timely manner. Customers appreciate the convenience of having a physical store to visit, as they find the in-person experience more helpful than the phone-based customer service. Overall, the AT&T Store in Rochester is a reliable and customer-focused provider of wireless solutions.
Charles helped me tremendously! He gave me all the information on how to get the phone I wanted and solve my phone issues. Also, told me what steps would make solving my problem the straightforward. Would recommend!
May 2026
I just was at the Jefferson location, and the rep. Felicia was very helpful and addressed all of my needs and concerns. I look forward to continuing to work with her & AT&T
April 2026
Charles was Patience and very helpful. He took time with us and explains things throughly. We were very pleased with the result.
