AutoZone Dewey Ave in Rochester, NY is a leading retailer of auto parts, offering a wide range of new and remanufactured hard parts, maintenance items, and car accessories. Customers appreciate the store for its friendly and helpful staff, with many reviews highlighting exceptional service. Store Manager Crystal stands out for her professionalism, kindness, patience, and informative assistance, even during busy times. Her positive attitude has made a noticeable difference for customers, who believe she deserves recognition and bonuses for her consistent excellent service. Associates like Jonah and Willie also go above and beyond, providing services such as recommending the best wipers, installing them, and testing or recharging batteries—services that are often free of charge and above expectations. Customers value AutoZone's rewards card program, which offers special deals via email or text, and appreciate the user-friendly app. The store is also praised for its inclusive and helpful environment, with female employees like Alyssa offering quick, no-problem assistance, even installing a light bulb when others declined. Overall, AutoZone Dewey Ave is recognized for its helpful staff, quality customer service, and willingness to go the extra mile, making it a trusted place for auto parts and care needs in Rochester.
Installed a headlamp for my Honda Odyssey. Such super service. Crystal W was my service person
April 2024
Auto Zone offers a rewards card on purchases, and emails, and or texts if specials to you. A variety of Auto products, and a user friendly application.
March 2024
Very helpful ppl working here. Mighty was super helpful and patient with my headlight issue.
