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February 2024 by Zach
I have been trying for months via phone and email to get them to correct a clerical error - one that shows the wrong start date for a new dependent. No call or email back. Maybe they can find the time to respond here! Help us resolve this please!
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February 2024 by Jessica Schaffer
Do NOT sign up for this HSA. This company works for your employer, NOT you, the account holder. WORST customer service experience in the world. No response to emails. I've waited on the online chat for an hour with no luck getting through, who can just sit and wait that long at a computer??? I've been on the phone on hold waiting for a someone to answer for 45min, and when I requested a call back, AT 8:30AM, I never received one. I had to call and call and call. Jesus christ, put your money elsewhere because they sure as hell make it impossible for you to rollover or even close your account. They shut my card down without notifying me, made it impossible to access thousands of MY money. I am going to spend as much time writing horrible reviews EVERYWHERE for all of the time this company wastes of their "customers". They treat us more like hostages because we didn't have a choice when using this company, it was forced on us by our employer. Go with HealthEquity, much better experience and the user interface is top notch.
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January 2024 by Holmes H
I shouldn't put money in these accounts
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January 2024 by Laura Marketon
Terrible, horrible customer service. I had an unknown charge that required a receipt and I was trying to get information about the charge. The woman I spoke with kept speaking over the top of me and never answered any of my questions. When she wanted to end the call, she asked if she had answered my questions, I told her she had not because she kept talking over me, and then she hung up on me. Counting down the days until my employer finds a new company to work with.
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January 2024 by Andrea Flohr
Easy to navigate
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January 2024 by Music Is Life Podcast
This company can never get its stuff together. At the beginning of every year, they take forever processing claims, and you can never get through to them on the phone because everyone else is trying to get in contact with them. Ridiculous.
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January 2024 by Mrs. Kinard
This is absolutely the worst vendor for benefits. I ordered a card a month ago, and I have not received it. Customer Service agents are rude, unprofessional, and take no ownership. The hold time are great and no one has any answers.
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January 2024 by James B
They are so inconsistent, I send the same paperwork every time and I receive approve claims one month then denied claims another.
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January 2024 by Juliann Koch
Hard to believe they have the HSA account for Monroe County. Health Economics customer support and ease of use was superior. You are not able to use their debit card to pay Aetna Medicare Advantage directly, one of the largest providers in the country. We must pay and then submit a receipt for "possible" reimbursement. Was on hold for 30 min, left a message to be called back, got a call the next day and the person that called couldn't answer my question, transferred me to someone that was in "that department" and was disconnected. Emailed (there is no "live chat" option as their on hold music suggests) only to be told Aetna is not a direct pay vendor. Seems like a small company that is way over their heads.
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January 2024 by Connor Bathen
Worse than comcast! They owe me thousands yet nobody to talk to. I’ve tried emailing several times over a year with zero response. You call, they leave you on hold for hours. Highly recommend no employer using them as your employees will have a painful experience. Feels like companies get dedicated reps and actually participants just have a phone that rings.
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January 2024 by Al Wade
If you can avoid this company you should.If you are an employer then please do your employees a favor and go elsewhere.This company is unethical, lacks accountability and nobody takes ownership of issues. I have left multiple messages for the 'escalations' supervisor line and not received a single call-back. Bit of a theme if you read the Google reviews so seemingly is nothing new for BRi.My position: Nearly 3 months without COBRA coverage despite paying the premiums. My wife needs prescription medication, has been told not to come off of it by her doctor and yet the pharmacy says we do not have coverage. The BRi portal indeed shows the wrong plan type. United Healthcare, the plan provider have been very sympathetic but need BRi to correct the issue. You won't find a single shred of sympathy in BRi nor anyone that will solve the problem.Laughable some of the BRi responses to these Google reviews with some that go back years:- "We’ll work with you to resolve any issues as quickly as possible."- "Thank you for bringing this to our attention and we’re sorry you had a bad experience. We've passed your feedback along to the appropriate team members and we’ll strive to do better in the future."Clearly nobody at BRi cares which leads to people not knowing where to turn hence all the negative reviews. Unfortunately until such organizations hurt financially will they possibly wake up and actually address the root cause.Jason Hall is the CEO, I wrote to him too wondering if he would perhaps take some accountability. Silly me, heard nothing. The organization obviously follows the leader.Enough said, my wife is without medication and is suffering medically due to BRi's ineptitude. Unforgivable.UPDATE FOLLOWING BENEFIT RESOURCE, LLC (BRi) REVIEW RESPONSE:I was somewhat hopeful that after receiving a response to my Google review above that our case would be resolved. Not at all. Never mind not getting resolved we are still waiting on any response to our escalation calls. Nothing. There are many responses to these negative Google reviews saying "We take all feedback seriously and will do our best to improve our services based on the points you highlighted", clearly there is zero sincerity to these words nor have Benefit Resource made any tangible difference to their working practices. Quite likely all these responses are is an attempt to some degree of damage limitation written by a social media company, in fact probably written using AI. Good luck if you are on COBRA continuation of coverage and need any help, you will not receive any. Not receiving something you have paid for is fraud. We will be filing an Insurance Fraud case as our next step. Shame on you BRi and shame on you Jason Hall (CEO) for running a company with such low standards, zero care and no accountability.
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January 2024 by Jung Kim
Absolutely the worst customer service ever. Never invest your benefit funds with them and never, I repeat never expect them to do the right thing.
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January 2024 by Mark Viavattine
Just terrible , incompetent and abusive.Why are employers putting up with this and subjecting theiremployees to this. What a waste of time that no teacher canafford. mark
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December 2023 by Steve Goulet
This company administers flexible spending accounts and other tax advantaged accounts for employer plan sponsors. Benefit Resource has the worst customer service I have encountered in the employee benefits industry. Their website/portal does not function. When calling them, you wait five minutes for an operator who then routes you to a secondary group. They never answer the phone and effectively require you to leave a message. They do not call you back.FSAs are not difficult, but Benefit Resource makes the experience so difficult with their poor customer service and accountability.Employers and benefit brokers and consultants: avoid BRI at all costs!
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December 2023 by David Ross
Leaving a second review on this company because the customer service is so terrible. Just sat on hold for 20 minutes then after that was told by their automated system I would get a call back by this same time tomorrow. I wasn't given a choice in the matter. As I drive for a living and answering the phone during business hours is difficult to impossible this won't work. Anytime I have needed customer service from this company it has always been a difficult and frustrating experience. If you are shopping around for a company to handle HSAs ,FSAs etc for your company. Find somewhere else and keep your employees happier.I love the fact that the responses from the owner always ask the reviewer to contact them to resolve the issue .Of course generally the worst problem the company has is..DUH not answering or returning calls. So call us back and sit on hold or wait for that promised call back that never happens??
