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February 2024 by Bill Bond
Very good ?
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February 2024 by Del Chalet
No wait to check in. Someone is always waiting to greet as you drive in. I chose to wait while my car is serviced. Waiting area is comfortable, clean and warm with coffee and water.
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February 2024 by Mary Schermerhorn
West Herr BMW was wonderful! Service was great! Kyle kept me informed on a daily basis as they corrected the problem. They even gave me a loaner while my car was being serviced. Top notch service! Thank you West Herr BMW!
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February 2024 by MYS 007
Jeff. A great guy. Down to earth and friendly. Easy to talk to despite the high end car company he works for. Gave me great advice about my speakers. BMW for life.
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February 2024 by valerie stribling
Your tech reported a oil filter housing leak to my extended warranty company allegedly found upon inspection on my 2015 bmw 535ix only for me to pull it to another location to find out what reported wasn’t not the case .And while I was there I asked to be shown where the leak was as my warranty company was told I had a filter housing leak and asked if there was photo/ video the rep Brianna told me she’d look and was not able to find on in the system. Asked for a tech to show me where then she says well it’ll take too much time to do as the car would Ned to be further taken apart to do so. So I aske well how did you tech come to this conclusion? Crickets .So I ask if I had a leak how come there is no oil on the ground and my oil levels are perfect and my oil pressure senor isn’t alarming. Then she says oh with a slow leak it would not .. then I replied but your company reported it was a major leak now it’s a slow leak ?no photo or video was made available nor would your company place the car on the lift because it had have been shown to me I definitely would have paid the 2 almost 3 grand I was quoted for repairs that my warranty company wouldn’t have covered anyways.was found that it’s not even leaking!!!!Now that your company reported this I have two choices… fork over to fix an issue hat doesn’t need to be fixed or have my extended warranty void btw which coasted me 4kI expected better from such a company that is bmw of could give 0stars I would have so you get one on the house
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February 2024 by lisa LaDelfa
Jeff was one of the most honest trustworthy loyal kind selfless service advisors I have ever worked with. I will never go anywhere but BMW as Jeff as my advisor,ever again. Its people like Jeff, that help us TRUST the dealership again. Have a blessed day. Lisa La Delfa
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February 2024 by Sandy Dukes
Too long.On time for .my appointment at 1:30 pm. didn't get done until 4:47pm
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February 2024 by Shon Kirton
Very professional, great customer service, and very personable and professional shuttle drivers. I'll be back!
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February 2024 by Tom
Service was quick, team was professional and courteous. Brianna (Service Rep who enabled my remote engine start) and Cameron (Product Genius who enabled my digital key and shared other tips) were extremely helpful!
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February 2024 by M Sertl
They fit me in for emergency service. Thanks
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February 2024 by Anthony Ciulla
Jeff Palm is always helpful and polite. Today he realized my key fob battery needed replacing and he promptly took care of it at no charge. Those little things set them apart from the others.
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February 2024 by David Smith
Professional, courteous, and informative
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February 2024 by Kaylin Cottone
Bob was the best and made the experience so easy and pleasant. He went the extra mile to ensure the process went smooth and resulted in the best outcome. He never made my family or I feel pressured at any point in the process and I feel confident that I can go to him or anyone else on the team for help/questions in the future!
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February 2024 by Sean Coddington
Got my vehicle in right away without an appointment.
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February 2024 by Jeff Palm
Excellent, efficient and friendly! The entire experience was refreshing, fun and relaxed. We love our BMW!
