BMW of Rochester offers a wide selection of new vehicles, including agile sedans and spacious SUVs, providing options for every driver. Customers consistently praise the dealership for its great customer service and helpful staff. A standout employee is Jeff Palm in the service department, who is highly appreciated for his friendly attitude, professionalism, and genuine care. He ensures that customers are well-informed about their vehicle repairs, arranges loaner cars, and keeps the service experience smooth and efficient. Many reviews mention that Jeff's assistance makes customers feel valued and confident in the service provided. The dealership is known for completing work promptly, often finishing repairs on time and washing the cars afterward. First-time visitors also find the staff helpful and easy to work with, especially when service is covered under a contract. Overall, BMW of Rochester is recognized for its wide vehicle options, excellent customer service, and dedicated staff, particularly Jeff, whose outstanding service keeps customers returning.
Alex is a professional young man that is passionate about BMW. I very much enjoyed working with him on my new X5. The process was smooth and efficient. No time wasting, right to the point and quick with paperwork and documentation. Anyone considering a BMW in the Rochester area should give Alex a ring and let him get things... read full comment
September 2026
The easiest and pressure free experience ever. Audrey was my salesperson and she went above and beyond to assist me and follow up with me even after my purchase. She located the perfect vehicle that exceeded my expectations. Go see Audrey!! Ray was great as well in resolving an issue beyond the dealership control.
September 2026
The best service and customer care any buyer could receive. Thank you for your services and attention.
