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“The day I dropped my truck off to be repaired. I was met by the friendliest customer service raps. As the process went through for my trucks repairs my customer service rap. Handling my case called me once if not twice every week. While my truck was in the shop to let me know where it was in the process, and when I would be able to pick it up. I will go back to this shop and I highly recommend it to my friends and family.”
“This was my very first service with Ralph and it was the best experience I’ve had with any vehicle I’ve ever owned. Steve was great with checking me in, explained everything before I could even have considered it a question. It was a positive experience from when I arrived to when I checked out with the cashier.”
“Rochester Collision battled the insurance company for us to get genuine parts. They provided fast and great customer service. Finally, we've found a local company we can trust!”
“I rarely leave feedback but Morris Automotive provided such exceptional service that I'm happy to leave a review. They were quick with getting my student daughters car in and repaired. Great communication, great service, and a level of honesty that is rare 8n the repair industry. As an out-of-town dad, it's a good feeling that there's is a quality shop nearby for our needs. A+++++++”
“Beloved car totaled (not my fault).
Vogels/Adam expedited the estimate. BIG HELP!.
Wellington also very kind and helpful.
Both very appreciated during this difficult time.
Thank you Vogels”
“My car was totaled in an accident. I picked Northside to have AAA tow it to, because their reviews online were stellar. When my insurance company was taking a while giving me info about the process of getting a quote, and basically giving me the runaround, the manager of Northside, Adam, gave me very helpful information on navigating the process. When I called, he would always get back to me very timely, and was sweet, honest and helpful. I appreciated his kindness very much during what was a very stressful time. When the insurance company told me they were totaling the car out as a loss, I went to the shop to collect my belongings out of the car. A lovely employee named Sam helped me get into the car, and offered his assistance with whatever I needed - not leaving me until I said I was all set and could handle the rest myself. After he went back inside, I realized I needed to get things out of the trunk, which I could not get into because the car battery was dead. Sam and another fellow came out, and after being unsuccessful getting the trunk to open, contorted themselves to get into the trunk via the backseat. In other words, every single person I spoke with at Northside really went above and beyond with their customer service. It was **greatly** appreciated, especially at a sad time for me (I was not ready to say goodbye to this car, lol). I would recommend them very highly. I think the world of them.”
“⭐⭐⭐⭐⭐
I recently had the unfortunate experience of a hit and run, which left my new car in need of significant repairs. Based upon trusted opinions and after researching local options, I chose Fetzner Collision and I couldn't be happier with my decision!
From the moment I walked in, Rose and Joe were incredibly welcoming and understanding. Joe took time to assess the damage and explain the repair process in detail. They handled all things related to insurance, making for a seamless process.
I appreciate Rose, Joe, and Brian for their commitment to customer service; they kept me updated throughout the repair process, ensuring I knew exactly when my car would be ready.
The quality of the work is outstanding - my car looks as good as new and the color match is excellent! I highly recommend Fetzner Collision to anyone in need of autobody repair. Their honesty, expertise, attention to detail, and dedication to customer satisfaction truly set them apart.
Thanks for making a stressful situation so much easier!”
“Recently leased another vehicle from West Herr Ford and it has always been an easy process. Tony McCall has helped me get into 4 trucks over the years and has always been a pleasure to work with!”
“Brought my vehicle to CARSTAR after a deer hit. Mike and John were extremely professional and responsive! I felt very confident about the work that was being done, and my vehicle looks perfect.”
“Michael McLean is an awesome guy and made the out of state purchase of my 911 4S a great experience. He kept me in the know every step of the way, sent very cool videos and photos and was just a breadth of fresh air to work with. Michael, is a no BS, hard working man who does what he says he will do. Added bonus, he is funny as hell too.”
“I wish there were more stars to give Greg and team, such excellent service!! I accidentally broke my outside review mirror. Called Greg and was taken that day for an estimate. Within a week, the new mirror was in and fixed. Woody's is fast, efficient, very courteous, and reasonable. Hope I don't have to use this collision service again but if I do I will call Woody's!! So nice to know there are businesses that operate in the old fashioned way. Go to Woody's you can't go wrong. Thanks Woody's and team!”
8AM - 12PM
3399 W Henrietta Rd, Rochester
Body Shops
“Recently had my car repaired here and the whole experience was great. Amanda M, Matt and Michele made it a smooth and stress free process. I would recommend this repair shop to anyone! My car looks new again!”
“We had a great experience! We have a 2004 Newmar Dutch Star that had Diamond Shield on it from the factory. It was completely cracked from 20 years of service. We scheduled to have it replaced and we went to Elkhart Indiana. The tech was Boris he was GREAT, took the first day taking the old one off and the second day installing a new one. AFTER 20 YRS there was only one chip in the paint he touched it up and the New Diamond Shield looks like a new paint job! THANKS BORIS AND THE DIAMOND TEAM!”
“If I could rate Emerson Collision 100/10 I would. They are the most KIND people. They truly care about you and your vehicle. Every person goes above and beyond to ease your mind during what can be an extremely high stress situation. They show exemplary professionalism. I cannot say enough great things about this organization. I wouldn’t even think to bring my car anywhere else”
“May of 2024 i brought my Hyundai accent in for body work. I had a dent on the side of my car and Vargas took care of it. It was so beautiful after, like brand new. The owner is so nice as well.”
“My only company vehicle was in an accident which slowed my business down. Sofia collision went above and beyond to repair my vehicle in a timely manner and get my business back full swing. I could not be more impressed or satisfied with their customer service and quality of work. Definently my go-to shop for all of my future vehicle needs.”
“Dave got my car in for a quote within a few days after hitting a deer, and completed the repairs the following week, on time and for the quoted price. The car looks great. I'm very happy with this collision shop.”
“The staff at Kurt’s garage are very professional and have great customer service. I’m very thankful they took my car in right away and explained everything to me in a way I can understand. Iwill say they come highly recommend will be coming back again. Also the lady at the office is amazing!!”
“Kevin and the staff did a prestige job on my vehicle, had it done in a timely manner, detailed the inside as well. I would recommend them to anyone! Thank you again Kevin and staff ! Happy New Year to you all!”
“I needed rear bumper repair after an accident. Tony gave us a good quote and explained everything. the final price was actually slightly less than the quote. the work looks great! would highly recommend tony”
“My parents found Semple's many years ago and I've since then have used their service. I can't say enough about the wonderful customer service fair pricing and great end result! Definitely, trustworthy!”
“Highly recommend these guys to anyone. Josh and his guy did a ton of extra work and stayed late after close to ensure my Mercedes was done perfectly without any extra charge.”
“Had damage from a deer. Dan was great to work with and he did the repair in a fraction of time as compared to what other companies were quoting. Car looks good as new!! Highly recommend. Palmero's.”
“Iv Been going to Austin Spencer for over 20 years now, they do alot more than collision, they have helped me build several custom cars. The owner is always on site and available to talk. Last week I dropped off my Mercedes g wagon and explained I was in a bind as I needed the car for a prom… I dropped it off Monday afternoon and picked it up Friday from having paint work ! Their work isn’t always that quick, but it’s always quality at a manageable price
Would recommend to anyone looking to have custom work done on their build as they allow the customer to be involved in the process”
“This place rock! Thanks Kit for talking to My Buddy and my self and then not charing me major! Even his buddy was really kind. I BEEN BRAGGING TO GO HERE! THE SERVICE AND PEOPLE ROCK!”
“I couldn't have asked for a more accommodating, friendly staff or a more beautiful repair. I hit a deer while visiting Rochester. Not being from the area, I had to take the train home and return when the car was completed. They kept it inside and patiently waited until I could return for it. Best job, best staff ever. Thanks Mark.”
Open 24 hours
532 North St, Rochester
Body Shops
“I have been using the towing service from Alliance for years on the recommendation of my mechanic. The truck always arrives very quickly, the drivers are professional and courteous & the price is always fair.I recommend Alliance highly.”
“My uncles car was impounded here. The owner was very kind, reasonable, and helpful as my mom and I worked to figure out how to get out. Words can’t express how grateful I am for their help and professionalism.”
“I recently
had my card towed to the Mazda dealership on west Henrietta rd. I had an excellent experience with the service associates at this dealership. I need to mention that Dave S went above and beyond, helping get a claim documented thru my extended warranty, which basically the dealership didn’t work with anymore because of the incredibly long response time making it not feasible for the service personnel to work with on a daily basis. Because of his kind and professional patience I will be able to
get a partial reimbursement for this expensive repair for items covered under the warranty.
I just wanted to pass this information on noting that this type
of customer care is unfortunately rare. Kudos to this dealership for hiring knowledgeable and conscientious associates like Dave! I have spent a good part of my career working in customer services and can say that my experience with Dave at the Henrietta Mazda location was exceptional.
Thank you!”
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“Brought in my Audi S3 for a large dent on a body line of a rear door. The Dent Guy was able to work the dent from inside the door and restore the bodyline with no evidence that the dent had occurred in the first place. He was able to take me in with little notice and had the car finished before a previously planned trip. His flexibility was appreciated and would recommend. No paint scuffing or chipping had been caused by the parking lot incident making this the perfect repair. Would recommend for any dents that have no paint issues!
-Alex”