CarMax in Rochester, NY, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the hassle of haggling or pressure. Customers appreciate the straightforward approach to both buying and selling cars, with the unique option to sell their vehicle even if they do not purchase one from CarMax. Many reviews highlight the friendly and knowledgeable staff, who provide a professional experience throughout the car buying process. While some customers noted longer wait times for scheduled appointments, they still found the overall experience positive. The team is praised for their teamwork and support, as well as for handling paperwork efficiently and offering multiple financing options without the need for a separate visit to a finance department. Overall, CarMax is recognized for its commitment to customer satisfaction and ease of transactions, making it a recommended choice for anyone in the market for a used vehicle.
Great customer service and buying was super easy and fast
March 2026
My CarMax experience was awesome. I had my vehicle transferred from another CarMax location and everything went great from the test drive to delivery of my vehicle. No surprises, no additional fees, warranties or other add ons. Sales and service staff were excellent. Highly recommend CarMax!
February 2026
Zack was our salesperson, he was wonderful. Kind, patient, and thorough.
