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“There’s a difference that sets these guys apart. Their attention detail and their honesty. There’s always going to be curveballs thrown at you, but it’s how you manage those curved balls that makes all the difference. Universal Imports goes out of their way to provide the best service and give you the best care and customer support. I have two high-end vehicles and I will not take them anywhere else.”
“I recently
had my card towed to the Mazda dealership on west Henrietta rd. I had an excellent experience with the service associates at this dealership. I need to mention that Dave S went above and beyond, helping get a claim documented thru my extended warranty, which basically the dealership didn’t work with anymore because of the incredibly long response time making it not feasible for the service personnel to work with on a daily basis. Because of his kind and professional patience I will be able to
get a partial reimbursement for this expensive repair for items covered under the warranty.
I just wanted to pass this information on noting that this type
of customer care is unfortunately rare. Kudos to this dealership for hiring knowledgeable and conscientious associates like Dave! I have spent a good part of my career working in customer services and can say that my experience with Dave at the Henrietta Mazda location was exceptional.
Thank you!”
“Great customer service, Josh was a great person, he help me a lot with the finances of my new car and was too patient about what car I was looking and he found the perfect one me. I’ll recommend him 100%”
“Josh was great. He.let.me.look around and not hassle.me.over getting inside to do paperwork and run credit checks. This is my 2nd car from them and worked with Josh both times. More than pleased.”
“Just wanted to say I love these guys man! I went in with bad credit from all the vehicle hard inquiries...I had no hope and I called Chuck and said I'm coming there at 12:25pm and he said give him till 1:30 to be at the dealership I said ok I'm getting dropped now I'll just wait. I sat there all the way to 1:30pm because because from speaking on the phone he sounded like he would be able to help me I had been turned down by other car places to the point it's embarrassing and it makes u feel like your less than because some of them are rude but chuck didn't make me feel at way allll! I also went to a dealer and got screwed out of my car smh he came in and ran my info and got me accepted for a loan I was shocked and they so fast and will get u ya car the same day or the next!! It feels
like they your family when u come in and they make sure they do things the right way and not trying to just take your money!! they actually care bout their customers and stand by their cars and are very honest !! Love u chuck! And the guy wit the glasses lol I forgot his name lol I love my CRV ❤️❤️”
“5 star rating for Josh on Lyell ave Rochester NY he is super friendly and gives it to you straight he did everything in a timely fashion and I have referred him to family and friends he's good at what he does and will respond even after your purchase should you need help Josh is by far the best if you buy a car please go see Josh and no other sales person you will b very happy with what he does”
“I live in Toledo Ohio, and drove out to Rochester to by a Passat (exact low mileage, make, model, and color I was looking for). John was up front and disclosed a defect on the trunk. I was ok with the defect and ended up with a great car that exceeded expectations. John worked with me by coming in early so we could get back on the road. I it was a wonderful experience.”
“Bought my truck there. The sales person was very nice. He made sure my payments were affordable. Love my new truck. I have put a lot of miles on it since I got it.”
“Nice selection of vehicles and a very friendly, accommodating staff. I also loved the preselected music during the test drive—it was a nice touch.
I could really like this place if they operated like a traditional dealership. I’m not exactly sure how they classify themselves, but they don’t function as a typical dealership since they do not negotiate, even with cash offers. The vehicles are priced above Blue Book value, which I figured was understandable because many dealerships leave room for negotiation. However, they wouldn’t accept $20,000,+ tax, cash on a $24,999 vehicle.”
“I'm delighted with the used car that I purchased from Boss Auto Sales. Ivan and Ivan Jr. offer quality used cars and treat customers with respect. The used car buying process can be stressful, but not at Boss Auto Sales.”
“I believe we all feel uneasy when our vehicle is in need of repairs. I've been looking for a mechanic that was trustworthy for decades now and here I have finally found someone. I haven't met anyone in this business that's as honest as Ron. He's fast, fair, and definitely takes pride in his work. I highly recommend this business.”
“Recently just bought a car from Josh right after Christmas and I couldn’t be happier. He found exactly what I was looking for and was very attentive to what I needed. He handled everything amazingly and I had to do just about nothing with paperwork and the stress of the DMV. He answered every question I had and honestly still does if I think or need anything. I would recommend this place 100 times and absolutely would purchase again.”
“Came in for an O2 sensor repair and shock replacement and they did an oil change and, all done under an hour 1/2, they’re the quickest shop I’ve been to and everything was done perfect thank you !!”
“Went in here from a ad I saw posted on Facebook. I was struggling to find a reliable auto dealer that wouldn’t take advantage of the fact that I had no knowledge of cars. I found a safe,clean, and reliable vehicle for me and my kids and didn’t feel like I was being taken advantage of. Bob showed me multiple vehicles in my price range and didn’t push me at all. He gave me full details, carfax reports, wrote out all the numbers and “what if’s” for me to GO HOME and think about. I was pushed by the big car companies to make a decision right then and there and I don’t like that pressure. Being shown 5 vehicles that were in my price range and needs and given the opportunity to go home and think about it? Amazing. He did not call or push me and I ended up taking the vehicle of my choice to my mechanic who has been a long time friend. He wrote up what he thought it should be sold for and the one issue he found (a loose light bulb) and I brought it back to bob. My own mechanics value of the car was higher than the price tag from bob so I was sold. Highly recommend if you’re looking for a non pushy used car dealer in the Rochester area!”
“Bought my girlfriend car and anytime there was a problem they fixed it no problem and when I did have to pay the prices were very reasonable I definitely recommend them.”
“Big D lol Mr. Dioguardi was by far the best! I drove from Syracuse to Henrietta and he treated me, my son and my friend like family, he made us feel very comfortable. He was so welcoming, funny, and as real as they come! He knows his stuff. I am so glad that I had the opportunity to purchase my 2019 Linocln Nautilus from him because he made sure that I walked out of his office very satisfied. His son Tom is also great, I appreciate all the help and genrousity they both showed us, so please if your looking to purchase a high value, top notch vehicle for a great affordable price on top of being treated like you matter DO NOT hesitate to go holla at Big D lol. I will most definitely be bringing my son back to him in a few months to purchase himself a vehicle as well.”
“We went to educate ourselves on EVs and were taken care of by Matt Bashaw. No pressure sales, just an informed discussion of what we were looking for and the timetable for deciding.
We actually went to another dealer to see other vehicles. Matt let us know the one we liked was available we were back to make the deal.
Courteous and professional. Thank you Matt.”
“Atlas exceeds expectations from start to finish and the customer service is friendly and responsive. Gary is knowledgeable, transparent and professional. You can tell they truly care about their customers and take pride in what they do. Highly recommend Atlas Auto!”
“Great experience with Mr.Ali he’s a great salesman, great cars! Always make it work for his customers and goes above and beyond for his customers! Definitely a great auto shop.”
“The whole process was easy n I got it all done in the same day , it’s hard for me to get financed cause I’m self employed, but as promised I left with a vehicle that day! I’d def recommend to anyone who really needs a vehicle”
“A good mechanic is hard to come by. I’ve been taking my car to the same guy for 4 years now but he’s been booked so I called Stone Road Auto knowing family that take their cars there. My daughter had an issue with her car and they got us right in, first thing the next morning. Justin was awesome. Knew his stuff and treated us so well. I’m so impressed. The issue was fixed within no time and everything was explained to us. Stone road Auto has Definitly gained another loyal customer. Thank you Justin and look forward to meeting again in the future (hopefully not too soon….lol)”
“Richard was great! I’d never been here but it was a pleasant experience. The process was painless and a lot of great deals for used cars. Small, little place with no extra frills but he’s professional & honest. I’d definitely recommend checking this place out!”
“Me and my husband purchased a car from Justin he was able to get me and my family in a car when other places couldn’t we love our Tahoe she is a beauty I would recommend all of my friends and family to Justin he is the best small dealership in Rochester NY check him out if u are looking for a affordable reliable car Thanks Justin”
“Zach was my sales associate, and he was great! He was fast, efficient and got me in a nice reliable vehicle for a reasonable price! 3 days and the process was complete! Definitely 5 stars ⭐️⭐️⭐️⭐️⭐️”
“I have been going to Danny for years. He is extremely knowledgeable mechanic , with lots of years of experience. He is fair with his prices and always takes good care of my car needs.”
“I have purchased 3 cars from Tahas Auto and have been very satisfied with Jesse's service before and after the Sale! He is very experienced and honest. He tells you the real deal. I recommend him in car sales and service sales You will be satisfied and pleased when you purchase and service with him.Marilyn Parchus ?”
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“Stopped in quick to look around and was greeted by Tom. He was not pushy, open to help us find what fit what we were looking for and we got to leave with a great car. I can’t speak for how it is after the sale yet but I would update with any issues. I highly recommend this place and Tom.”