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November 2023 by Marie Marr
The Mobile service was a great experience and very convenient for me. My Corsair needed an oil change and tire rotation. The Mobile Service came to my home. I recommend taking advantage of the Mobile Service.
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October 2023 by M H
I have had the same issues serviced many times since purchasing my MKZ and none of them have been fixed properly to date. When the wipers were repaired and the car was returned 4 months ago the cruise control and lane departure system didn’t work and they haven’t fixed it yet. Apparently there is an issue getting Lincoln parts. Have never had problems like this with other vehicles or dealerships.
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October 2023 by Noel Gilheany
I had a battery issue recall for my 2017 MKC. I called Cortese and spoke with our service consultant, Ed. He informed us of a new process where a service person comes to our house and performs the service right at our home. We thought this was a great idea and agreed to it setting up an appointment with Ed. The serviceman arrived, calling us before he came to let us know he was on the way. He arrived and completed the service in under 30 minutes. He was very professional and knowledgeable. I loved the fact I didn’t have to make a trip to the dealership and drop my car off then return to the dealership to pick it up. This service offer to come directly to the house and service the vehicle by Cortese saved me time and money. It’s a wonderful perk offered by Cortese and I will definitely use it again for oil changes and tire rotations. A synthetic oil change and tire rotation is only 100 dollars which is a deal no shop could ever touch.Thanks Cortese and all your staff for making this service so convenient and transparent.
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October 2023 by Angela Lucas
Sean was outstanding. He serviced my car with professionalism and expediency. I also appreciated his patience as I watched the process and asked questions along the way.The experience was fantastic, and I look forward to my next oil change and tire rotation.
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October 2023 by Patty Lewis
The mobile oil change and tire rotation service is so convenient and easy. The gentleman who performed the service was polite and friendly. He provided the best customer service and is an asset to Cortese!!!
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September 2023 by Rosella Helms
I always enjoy doing my business with Cortese Lincoln. They are nice and respectful to their customers. My car gets what is needed and I feel good about the experience when it’s all done. I especially enjoyed the at home service for a routine oil change. Also , they don’t try to sell me things I don’t need.
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September 2023 by wjoyc Cortese
Wayne Rainey was excellent. He explained everything about the new Navigator and made sure I knew about all of the features. Very happy.
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September 2023 by alton smith
Omg service was awesome the staff Rob, Mark, an Jordan at Lincoln an the clean up guy Brian was very nice an kind an took thier time to find out what all I needed an they took care of all my needs plus they where understanding an kind
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August 2023 by Lynn Strzelecki
My warranty service experience was efficient, professional and easy. The communication regarding reminders, progress and completion were clear and timely. Every person I encountered was friendly and courteous.I highly recommend Cortese and will use them in the future if necessary.
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August 2023 by Patty Festa
Let me start my saying that I am only speaking for Cortese Lincoln at 2452 West Henrietta Road, Rochester, NY 14623. They are the only Lincoln dealers I am familiar with.Without going into specific details because it is just too long and I have wasted enough time on this matter, I want to give potential buyers a bit of advice. Do your homework! Check reviews for this dealership. Check the Better Business Bureau reviews. This business is not BBB accredited.They do not care about their buyers or take responsibility for their work. I sincerely hope this will help anyone considering this dealership.
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August 2023 by Austin Acord
First time car buyer I was very happy with what I got and the sales team make the process super easy and convenient while not being overbearing. Definitely recommend Wayne Rainey not only for his experience in the field but a solid character and guy.
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July 2023 by Laurie Jeffers
Ed and Jordan are incredible. I love their professionalism, constant communication, and genuine care about my satisfaction. You are so lucky to have such fantastic employees! My car came back to me in tiptop shape.
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July 2023 by LASHANNOD ROOKS
Cortese Lincoln is very excellent to work with. I always get a great experience. All of the employees very attentive and pleasant.
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July 2023 by Thug9030
I started on my search for a Tesla that’s when I met John.C he was very courteous and attentive to detail he answered all of my questions. We did a sight unseen trade/purchase I was given a fair deal on my vehicle. He got me to the numbers I was looking at and since I was at work most of the time he accommodated me with texting and email. Also I’m 5 hours away. He was off the day I came up there to pick up the vehicle. So he set me up with Rico.A who is a very polite and knowledgeable young man… who hustled for me the entire time I was there and made me feel like true family .. also even though John.C was off he came up there on his off day just to greet me and gave me a nice firm handshake.. these people mean business here and I give them 10 plus stars if I could.. yes the drive there was soooo long but once I got there I knew I was in good hands. Thank you fellas.
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June 2023 by Barbara Lattimore-Walker
Wayne Rainey is a professional expert in his sales , service, support, and follow through with his customers. His attention to detail cannot be matched. It was an absolute pleasure working with him and it is my full intention to seek him out for future sales.
