Cortese Lincoln, located in Rochester, NY, is proud to be one of the premier Lincoln dealerships in the Rochester area. From the moment you walk into their showroom, you'll know their commitment to customer service is second to none. They strive to make your experience with Cortese Lincoln a good one for the life of your vehicle. Customers have had mixed experiences with the dealership. Some were very pleased with the valet service for vehicle inspections, finding the process easy and the staff professional. However, others have had ongoing issues with the service department, citing problems from the start, such as recurring low tire pressure that required multiple visits to resolve. There were also complaints about the long wait times for service and the lack of loaner cars available. Despite the mixed reviews for the service department, the sales team has received high praise. One customer described their salesman, @Rico, as "amazing" - charismatic, thorough, and easy to communicate with. Another customer had a similarly positive experience with Rico, stating that he took them on a test drive and explained everything about the vehicle, making the leasing process a "real pleasure." Overall, Cortese Lincoln seems to excel in customer service, with the sales team providing a top-notch experience. However, the service department has room for improvement in addressing customer concerns and providing timely, efficient service.
Had a tremendous experience. Cortese Lincoln staff went above and beyond. Rico helped through the process seamlessly. Would recommend him to anyone. Completely satisfied how he helped me by my new car. Thanks Cortese!
August 2026
Great service love the mobile service at your door! Tech was very good.
August 2026
They where very nice, and had great customer service.They handled all my needs.
