Costco Tire Center offers a solid experience for customers looking to purchase and install tires. While some customers have mentioned delays in communication about when their cars are ready, others appreciate the efficiency of the service, with one customer noting a quick turnaround for tire installation. The staff, including the front desk clerk, is often described as super nice and helpful. Additionally, many customers enjoy the benefits of being Costco members, highlighting the value of their membership and the quality of products available, from clothing to food and beauty items. Although bulk buying can be a challenge for some, the overall satisfaction with Costco's offerings remains high. The Rochester location is noted for being clean, less crowded, and a pleasant shopping environment compared to larger stores in other areas. Overall, Costco Tire Center is recognized for its great service and quality products, making it a reliable choice for tire needs and beyond.
I bought the tires and after one year they said they cannot do rotation and balancing because of uneven tread wear on tires. They said it is not their fault even though I made appointments and did rotations regularly.
January 2026
Costco tire did a great job on two of my cars. I recently had a flat and they fixed it in short order. Looking forward to working with Costco in future.
November 2025
I had an issue and Malice was absolutely amazing and managed to help us out!! She got us in on the same day and has incredible customer service skills! Thank you !
