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July 2025 by arlie d
Go anywhere but this place! Rude to customers, they go against corporate policy and then blame employees calling out sick. Tried calling for over 30 minutes continuously, someone answers and hangs up. Did I mention customer service sucks?!!?! Best part….. they won’t return calls if you have an appt, but you can’t change/cancel without calling!!!!! Costco used to be very picky about hiring people, clearly not the case for this one!
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June 2025 by K. Adams
Waited over half an hour past my appointment time and still wasn’t even able to speak to the desk. Overwhelmed. What’s the point of an appointment? Wasted a lot of my day with nothing to show for it.
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June 2025 by Tony Alongi
I never received a call that my car was ready so I was waiting around for much longer than necessary. It was extremely busy that day so I understand to a point, but there should be a more reliable system for notifying customers that the car is ready. Maybe an automated SMS or Costco app notification in addition to a phone call?
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June 2025 by Megan Yeoh
Go here for tires if you appreciate repeatedly sitting on hold for long periods of time & then being hung up on.
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May 2025 by Andrew Justice
The tires needed to be replaced after a year of regular driving, scheduling the rotations that come with the tires is a nightmare, they don't answer the phone. This isn't a good deal for tires.
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May 2025 by Haley Justice
Spent a lot of money to get our tires replaced last year at the Costco Tire Center. This is a car that is only used for 10 minute commutes. They are already completely worn out. We have been trying to call the Tire Center for two days now. No response.
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February 2025 by Nicholas Weiner
Had a great experience today getting four new tires installed. Had an 11:30 a.m. appointment and was out the door by 12:45 p.m. Super nice front desk clerk; called as soon as it was ready to go.
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January 2025 by Vincent Lima
I have an appointment to have my tires balanced and rotated. It's from 12:15 to 1 p.m. That should mean I'm in at 12:15, out at 1. In reality, the clerk goes to lunch at 12:15 and I stand there for eleven minutes before my car is accepted. That's bad enough. It's not a walk up; it's an appointment. Why is it acceptable that I have to wait? Don't offer a 12:15 appointment if it's not convenient. I can get over the initial wait if the job is done timely, but here I am, well over an hour later, and they haven't even started on the car.
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January 2025 by Ben G
Always super disorganized and a long wait. They don’t answer the phone and there’s often no one behind the desk. It’s really not worth the hassle.
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January 2025 by Jeanne Baker
I dont take poor reviews lightly so heed my advice. The savings and great warranty aren't worth the hassle. Really poor customer service in this department. The phones aren't answered. The online appointment times are never on time, and you have to wait to drop off your keys in a long line when you arrive for your appointment. This is the only part of costco that honestly needs a hard looking at and reworking by upper management. A tire rotation takes 2+ hours every time, even with the appointment. Check the reviews and save yourself the headache. I will tell anyone I speak to that they need to avoid this company with tires. Also, they sell Interstate Batteries but the lnterstate Battery building is super nearby so send your money there instead, they have phenomenal service and prices.
Costco DO BETTER.
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January 2025 by Tim Franz
I generally appreciate Costco and the customer service I receive. This year, had a terrible experience with Costco tires at the Westfall Road, Rochester, NY store. Here was my experience.
11/13/24: Bought tires and wheels at Costco online.
11/14/24: Tires arrived at Costco.
11/20/24: Wheels arrived at my home.
11/20/24: Used online tool to schedule my appointment with a note to install TPMS sensors.
11/24/24: Arrived ahead of time for my appointment. Learned then that they didn’t have TPMS sensors available for my car. Was told they should be in within 1-2 days. Was told they would call me on Tuesday or Wednesday with an update.
11/27/24: Never received a call.
11/28/24 and 11/29/24: Called multiple times and Costco Tire center never answered the phone, except for once when they picked up and seemed to place the phone on the counter (presumably so people would stop calling).
11/29/24: Went to Costco in person to ask about TPMS because they never called as they committed. Learned they still didn’t have sensors available for my car.
12/1/24: Called multiple times and Costco Tire Center never answered the phone.
12/2/24: Went in person to the store again to ask about TPMS. Sensors were still not available, and they had no idea about when they would arrive. Because of the delay, the Costco team member at the counter advised me to buy my own sensors.
12/2/24: Ordered pre-programmed TPMS as recommended by the Costco team member.
12/6/24: Received pre-programmed TPMS.
12/6/24: Went in-person to make the appointment. A different Costco team member said they wouldn’t install my monitors, contradicting what I was told on 12/2. They did have sensors for my car available at that time. Made the appointment stating that I wanted tires, wheels, lug nuts, and sensors installed.
12/12/24: Dropped my car at 10a for my 3:15p appointment so they’d have time to get it completed. Explained again everything that was needed including where the new wheels, lug nuts, and four sensors were inside the car. This member (different from the other two) said that they may be able to install the ones that I purchased. Got confirmation that they would try to install my TPMS, but if not they would install the ones they had in stock. They said the car would be completed by 4:15p. I returned to Costco at 5:20p and they were still working on the car. Because I could see the car, it looked like they were installing the wrong wheels. At 5:35p, when the car was partially finished, I finally found someone and asked them to check on the wheels. As I suspected, they were installing new tires on the old, rusted steel wheels without TPMS. Team member said they’d go back and do it correctly. Waited in store while they fixed their mistake. At 6:15p, I was told that the car was almost complete except that one of the new lug nuts from Velox was faulty. Costco member said they installed one wheel with only four lug nuts so I would know which to fix. Was told the car would be done before 6:30p. Waited until 6:50p until I finally found someone to ask about where it was; turns out they forgot to tell me that it was done. TPMS faulty indicator light was on. Costco team member said to drive it and it will go away. Drove home, late for a 7p Zoom meeting.
12/13/24: Checked wheels. Turns out that they did not leave off one lug nut: All four wheels have five lug nuts, so now I don’t know which is wrong. Drove car about 80 miles that day. TPMS light remained on.
12/15/24: Emailed Velox about faulty lug nut
12/18/24: New lug nut arrived.
1/1/25: TPMS indicator remains on after over 500 miles.
I’ve lost all faith in Costco Tire. I have no idea if the sensors are installed and not working or if they were never installed.
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December 2024 by Rocky Hawkins
Horrible service! I waited 4 hours for them to put on 2 new tires. Which they had for the rear when I purchased tires for the front. Or so I was led to believe by the person who placed the order. They will NEVER service my vehicle again.😡
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December 2024 by Damien Landrum
My appointment was at 315 i got there to find out they canceled my appointment due to a scheduling error without telling me or rescheduling to the same time so I get there they don't even take my keys until almost 4 and I have now been waiting for almost two hours
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November 2024 by Mike
My 10:45AM reserved appointment on a Sunday morning didn’t make a difference, still waited 3 hours for 3 Costco-installed tires to be repaired that were purchased just 6 months ago. Includes a 16-minute wait just standing in line waiting to be seen. Staff were friendly, though, so I give this place 2 stars. Won’t be back if I can help it.
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November 2024 by Lino Pizzolanti
It should not take two days to get a flat tire fixed, especially since it is a service that they sell with the purchase of tires. Very dssappointed to say the least, and I took the tire off of my car and brought it in.