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November 2022 by Jason Larter
Order forms very clearly state that there is pick up available in the store and provides the option to choose delivery or pick up. After ordering a suit for my son this morning I drive over an hour to the store just to be told they don’t provide in store pick up.
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October 2022 by Maggie Shevich
Laurie and her team are amazing. They were so kind and accommodating while we were looking at ordering team suits and caps. They loaned us a sizing kit, free of charge, and were willing to rush order our suits and caps (about 25-30 that needed to be logo'd for less than 3 weeks out) Simply put, I highly recommend supporting this local, woman owned business! I'll be referring all swim parents to them moving forward- at their soon to be Webster location. They have a great selection to choose from. Thank you again for your help!
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October 2022 by Courtney Lanza
Ordered a tech suit online on Sunday, on the next business day, I got a call that the suit was out of stock. The ladies were TREMENDOUS in trying to determine a replacement for my daughter. In hearing the swim meet was that weekend, they went above and beyond (even calling me to confirm when UPS system populated a suggested change to my deliveryaddress) and did their best to have her suit delivered in time for her meet! I will now be supporting this small business & these fellow swim moms for our swim needs!!
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July 2022 by maggie calabria
Laurie and her team are amazing. They were so kind and accommodating while we were looking at ordering team suits and caps. They loaned us a sizing kit, free of charge, and were willing to rush order our suits and caps (about 25-30 that needed to be logo'd for less than 3 weeks out) Simply put, I highly recommend supporting this local, woman owned business! I'll be referring all swim parents to them moving forward- at their soon to be Webster location. They have a great selection to choose from. Thank you again for your help!
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July 2022 by Courtney Ziolkowski
Ordered a tech suit online on Sunday, on the next business day, I got a call that the suit was out of stock. The ladies were TREMENDOUS in trying to determine a replacement for my daughter. In hearing the swim meet was that weekend, they went above and beyond (even calling me to confirm when UPS system populated a suggested change to my deliveryaddress) and did their best to have her suit delivered in time for her meet! I will now be supporting this small business & these fellow swim moms for our swim needs!!
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March 2022 by Emily
Went in to Deep End, with my daughter, to find a Tech suit. First of all, they have only one Speedo tech suit and have a made up story that you can’t order it any where else. They only had a closed back tech suit which absolutely did not fit my daughter (we have bought 6 other tech suits from them so we know what a good fit is). They down sized her and told us that it should fit and we proved it couldn’t. They proceeded to argue with us, yell at us and demand we purchase the tech suit because my daughter tried it on. The two older ladies were so horribly rude and made my daughter cry. I would never go there again! I bought my daughter a speedo tech suit online, that night, on SwimOutlet and it came within 2 days. So they lied to me when they said Speedo was shut down and you can’t order it anywhere else. Obviously, I could order it from somewhere else and my daughter got what she wanted. I am still shook at how awful those ladies, at the Deep End store were to my daughter and how they hanged up and took turns yelling at her and then at me. I am so glad we walked out. Horrible customer service! Please don’t give them business
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March 2022 by Nataelee M.
These ladies were amazing in their customer service! They treated me and my grandma with respect, and got me the tech suit I needed for states. Also, I gained a lot more confidence in myself as soon as I out the tech suit on. These ladies were super supportive as well as friendly.
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August 2021 by Lance Evans
Great swim specialty store. Wonderful selection.
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June 2021 by Kimberly Maddaleno
Last week my daughter decided she wanted the embroidered backpack with her team logo. The problem was it was a little over a week before we left for the out of town meet and not a lot of time to get it done. I called the Deep End and the woman working not only found the backpack in stock, she personally drove it the embroidery place that day! My daughter got her backpack with plenty of time! You guys rock!!
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April 2021 by Sara L.
AWESOME CUSTOMER SERVICE! I needed a tech suit by the next day, and they got it in the mail within an hour and my daughter will have it on time! THANK YOU!
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January 2021 by Mike Gleason
The DeepEnd is a great place for all levels of swimming. The staff have supported the Canandaigua Swim with our swim suits and gear for more than a decade. Our community is fortunate to have such an amazing resource for swimmers.
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January 2020 by Christina Berghash
Very helpful when trying to find the right goggles. The young lady spent time explaining some differences that were helpful to me choosing the right ones
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May 2019 by Sheila Tillich
Loved it. Was helped with everything. Can't wait to use my new swimming gear.
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April 2019 by Jeff Jackson
Big selection
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April 2019 by L S
I have bought jammers for my son through the online ordering at the beginning of every swim season but I stopped in the store to check out swim fins for myself. The saleswoman was very helpful, had me try on several styles to find the right fit. I ended up leaving with a new suit also - I always thought online shopping was the cheapest alternative but I found a very nice suit for alot less than I've been paying online. Will definitely shop there again.
