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January 2024 by ed anderson
Great service advisor, overall fantastic employee's.
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January 2024 by Mitchell Fisher
When it came time to buy a new car, the team at Bob Johnson helped me find the best deal for the perfect car. The sales consultant, Jurian, was incredibly knowledgable, and helped every step of the way. I look forward to working with them in the future!
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January 2024 by Lexie
Thank you to Justin in the service department for going above and beyond for helping me with my kia and getting it fixed! he worked with my warranty company and was able to get me a great quote. He was also very responsive which is huge when you are dealing with car problems … Thanks again Justin!!
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January 2024 by Donald George
I bought a vehicle in July. I was, and am, very satisfied with the vehicle and the sales experience. The rep was knowledgeable, helpful and kept us up to date on the status of our order. The delivery process was fine.The service department, however, is 0 for 2 so far. First, I had to replace the key fob and they made me come in person to place the order - they should have taken the order and the payment by phone. Second, I called to discuss a problem with a tire - I called twice, left messages both times and never received a return phone call. I gave up on any possible warranty claim and had my normal mechanic replace it.
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January 2024 by L F
I highly recommend Kia vehicles and also Bob Johnson Kia. Everyone there is very friendly and easy to work with. Just purchased my 2024 Wolf Gray Kia Telluride EX X-Line there...love it! Chelsea Contino was my sales person and was wonderful to work with...very nice, knowledgeable, easy to work with and no pushing sales tactics. The whole sales process was great, starting from my first email contact and then phone call with Chelsea where we discussed my wants and needs and Bob Johnson's inventory...I knew ahead that I wanted the 2024 Kia Telluride because I purchase a 2020 Kia Telluride from Felicia Frank here 4 years ago...also a great sales experience. Can't say enough about my Telluride, working with Chelsea and Bob Johnson...I highly recommend all.
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January 2024 by Joe Geiger
Chelsea worked with me patiently for over a year and a half while we waited for the first EV9 to ship. We now have two Bob Johnson Kias (other is a Telluride) in our own inventory after switching from European brands from a competitor down W Henrietta Rd and don't see ourselves switching to a different dealer or team anytime in the future. No games, just straightforward and attentive customer service and full transparency (the good, the bad, and the ugly at every step)
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January 2024 by Christopher Panetta
Chelsea is amazing, really helpful through my entire experience.
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December 2023 by Kathy C.
I only wish there was a rating that was zero or even a warning: DO NOT GO HERE TO BUY OR LEASE A CAR. The staff in the business office is totally incompetent. We leased a car 6 months ago. After repeated phone calls about receiving a bill to make monthly payment, and getting no response, we were finally able to receive a payment notice for our monthly payment. The bill stated that we were behind and our monthly payment was $2600! Ridiculous management. The business manager was apologetic, but apologies don't make up for incompetence. WARNING: DO NOT GO TO BOB JOHNSON KIA.
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December 2023 by Jerry Lattuca
Great customer service and communication from first visit until last day picking up my Sportage.
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November 2023 by S. Mastowski
We had previously purchased a vehicle through Scott Kells Murphy. We tried to purchase one from him two subsequent times. Both times we were told there was no vehicle in stock and he would call us next month. There was no call or follow up. Both times we went to Kia in East Rochester and purchased a new vehicle loaded with all the amenities. We will not even consider buying a vehicle from here ever again.
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November 2023 by Champagne Goodrum
I just wanted to give a huge Thank You to Christopher Stelter for providing me with Excellent Customer Service and getting me into the Truck that I wanted. I appreciate all of his Time and Effort, as well as Sarah Westcott in Finance. I’m so happy with my 2021 Chevrolet Colorado. Thank you again Bob Johnson! ?
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November 2023 by Anna Marie Lico-Alfano
We had an appointment with Jurian, very knowledgeable salesman. He showed us exactly what we wanted.all numbers first, what financing would cost, all incentives, all cards on the table.. we are going to our bank and discuss options, before we buy. It's a huge lifetime decision.. car purchasing is paramount these days, with high interest.. We are coming back hopefully Monday..
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October 2023 by A M.
Horrible place! Horrible customer service! Greedy! Need to go out of business. Do not go there. Don't care about you and will not help you at all.
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October 2023 by Craig Kaplan
I really like this Kia dealership. I love my new Niro EV 2023, and loved my "old" Niro EV 2020. I worked with Scott for both vehicles. He was friendly, responsive, and low pressure. I appreciate the relationship and will be going back to him as needed. The other people I encountered during my time there were equally friendly and helpful.
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September 2023 by Brittany McConnell
I was initially going with another dealership in the Rochester area who rubbed me the wrong way, so ended up calling Bob Johnson where they had the same car I wanted, but a little more expensive. It was my first time buying a car and I'm not local to the area, so was doing everything over the phone prior to coming in. Not only did they give me the car for less than the other place was selling it, they were completely upfront and transparent the whole time, very thorough and made sure I was prepared to come in, never pressured me into anything, and were just all around kind. The manager, Allen; salesman, Art; and finance manager, Asena, were all amazing. Got everything done within the week and picked up my car over the weekend. Would highly recommend.
