Eastside Medical Supply is a trusted provider of medical equipment in Rochester, NY, with over two decades of experience. The knowledgeable and friendly staff is committed to helping customers find the right medical supplies and equipment for their needs, whether recovering from an injury or managing a chronic condition. Customers appreciate the wide selection available, including rollators, stair lifts, and orthotic shoes. Many reviews highlight the positive experiences at the store, especially the helpfulness of the staff. One customer expressed relief at finding a heavy-duty rollator immediately available without waiting for shipping. However, there was a mention of a less satisfying experience over the phone regarding insurance questions, suggesting some variability in customer service. Despite this, others praised the prompt installation of stair lifts and the overall reliability of the company. Eastside Medical Supply is recommended for anyone looking for medical supplies, with a focus on personalized service and care.
The best customer service! Was looking for something to help my elderly father & it was the easiest process. Called, had the best product for the job & it was set aside for me to pick up in 15 minutes. Appreciate the seamless experience.
January 2026
Extraordinarily helpful staff - were able to find exactly what I needed. I couldn’t be more pleased with the experience.
December 2025
Love the color of the nude compression stockings. Service very good Thanks to employee Marisa !🌲
