Excellus BlueCross BlueShield
Health InsuranceHours:
165 Court Street, Rochester NY 14647 Hours
About Excellus BlueCross BlueShield
Excellus BlueCross BlueShield is a health insurance company known for its friendly and knowledgeable customer service. Customers appreciate the helpfulness of staff members across different departments, including commercial insurance and local branches. Reviewers highlight positive experiences with representatives who are patient, clear, and personable, making complex processes easy to understand. The company’s staff are described as proactive, accommodating, and experienced, providing support during inquiries about insurance coverage, pre-approvals, and local hospital information. Many note that switching to Excellus from other providers has been a good decision, thanks to the excellent team. Overall, Excellus is recognized for its caring and efficient service, making customers feel valued and well-informed.
Most Recent Reviews
August 2026
Amazing staff, totally dedication to helping care better.
July 2026
I had the pleasure of working with Roslyn E. at provider relations Rochester NY.
She did an exceptional job and went above and beyond . The world needs more Roslyns in it
June 2025
I spoke with Anna in the commercial insurance part of Excellus regarding pre-certifocation for a C-PAP machine and supplies. I hate calling customer service for anything in general but she made the experience very pleasant. She was knowledgeable, thorough, friendly personable and explained the process in a way that was...
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- Rochester, New York
