Excellus BlueCross BlueShield
Health InsuranceHours:
165 Court St, Rochester NY 14647 Hours
About Excellus BlueCross BlueShield
Excellus BlueCross BlueShield is a health insurance company known for its friendly and knowledgeable customer service. Customers appreciate the helpfulness of staff members across different departments, including commercial insurance and local branches. Reviewers highlight positive experiences with representatives who are patient, clear, and personable, making complex processes easy to understand. The company’s staff are described as proactive, accommodating, and experienced, providing support during inquiries about insurance coverage, pre-approvals, and local hospital information. Many note that switching to Excellus from other providers has been a good decision, thanks to the excellent team. Overall, Excellus is recognized for its caring and efficient service, making customers feel valued and well-informed.
Most Recent Reviews
June 2025
I spoke with Anna in the commercial insurance part of Excellus regarding pre-certifocation for a C-PAP machine and supplies. I hate calling customer service for anything in general but she made the experience very pleasant. She was knowledgeable, thorough, friendly personable and explained the process in a way that was...
read full commentMarch 2025
Great company that truly seems to care about its members and employees.
July 2024
Very helpful, I spoke to Taylor from the Utica branch, she was amazing. So helpful and accommodating with my questions. Very refreshing to have such great service!
More Comments(42)
- Rochester, New York
