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February 2024 by Destynee J
I recently visited Dewey ave Firestone roch,ny. My car was puttering so I requested I full Diagnostic. This took a few hours and upon calling about the resolve of the car issue. The rep Maximus stated I needed a tune up and that would fix the problem. I waited all day and the car was not ready. Later that evening I get a call saying that they needed more time with the vehicle because they are down a technician but it would be ready at 9 am. I called in the morning and Maximus stated they were having electrical trouble with my car. I asked what the issue was and he brushed it off as if it was a technician error. All day I waited and the. Finally they called and said I have good news and bad news. They stated they completed the tune up but that did not solve the problem. He then stated that I needed to take it to a dealership and they could not fix my car after wasting my time and misdiagnosis my car. I never needed a tune up that was never the problem. You guys have corrupt sales men. Now I have to get my car towed to the dealership and get it rediagnosed again because they didn’t fix the issue and couldn’t never fix the issue because the code is specifically for a dealership. And yes I had to pay to get my car back or argue with your company about right or wrong. Never will I recommend Firestone to any of my friends and family or return as a customer !!!!! I feel like I got scammed
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February 2024 by Fiove Casilio Jr
Got front end alignment done quick and easy
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February 2024 by Gladys Burgos
I do not trust my call with anybody else
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February 2024 by Djifa Kothor
Great customer services
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January 2024 by Jeremy Heilman
We had a wonderful experience today. Angel and his crew helped us out of a jam, getting us in, out, and back on the road to Ohio in no time. Fast, professional, and courteous. Highly recommend.
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January 2024 by Jennifer Cameron
Cheap oil changes
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January 2024 by Alfonso Basabe
Fast reliable affordable
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January 2024 by Jen Beck
The service was fast and friendly.I had an alignment done on my car .
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November 2023 by Patricia Scherzi
Great experience. They found all the savings and the wait for tires alignment and oil change was done in less than two hours.
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September 2023 by Charles Frank
The staff was incredibly kind and helpful. I’ve never been to this location or company before and was recommended by a friend and I am thrilled with the service I received! Will absolutely come back!
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August 2023 by Sharon S.
On July 26 I took my car to Dewey Ave Firestone for an oil change. Daniel, the technician started off with false statement. He stated my car came in with a" massive oil leak". Not true. I have a small pin hole leak by the oil pan. It has been there for about 5 years. My car is a2006. I have had routine oil changes at this store many yin the past. After, what I thought was a complete oil change, about 4 days later, I noticed huge oil spot under my car. Upon checking, it was down a quart. 1st quart purchased $6. The next day once again noticed huge oil spot under car. Checked, down 1/2 quart. Not realizing what was problem, I called back to Dewey Ave to have suv looked at & see why it was leaking so much oil. I was told no available appointments for the week! However I could drop car off in the morning & they would try & look at throughout the day. No thank you. I called E. Ridge Rd store & was offered an appointment Fri. afternoon. Prior to appointment, I was limited in driving car. My apartment complex management charged me for the huge oil stain on their property. Fri. I went to my appointment & was told that previous oil change failed to replace oil filter! REALLY. I received a complimentary oil change with a new filter. I called customer service complaint & filed a complaint. I received a call from "Todd", who never offered contact information, who said he was sorry for problem I encountered & offered to send me some free vouchers for future oil changes. Are You Serious! No compassion for what could have happened to my car! Engine crack! No offer to accommodate me for 1. Spending $6 every other day for oil.2. Me having to pay apartment complex $50 for oil stain. To date no vouchers received & no follow up call from "So help me Todd". E. Ridge Rd Thank for your honesty.
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July 2023 by Jose Ortiz
Going to get my car checked out for just 9.99 and its very fair prices, nice people nice service and fast to also they do so many thing for you're car and are a great help
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July 2023 by Elizabeth Carpenter
So I wanna start off by saying that I have mechanics in my family, and when they can’t do the work, I come here. I swear by this place. The people there are allllways nice, especially the lady. She is so pleasant and helpful on the phone. The guys know their stuff, their prices are really good, and I can always get my car in and out of there. I have only good things to say about this place. I had an emergency with my car today, and they had it in and taken care of before I even got out of work. They aren’t scammy mechanics, I feel it’s a totally honest and reputable place and everyone we’ve dealt with there has been excellent. They definitely know their stuff and provide excellent service for the cost.
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June 2023 by Innocent Meki
Dewey firestone team are friendly, polite and knowledgeable. I strongly recommend this place for your auto repair. Thumbs up to Nelson the team leader, keep up the standardServices: Steering & suspension repair
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June 2023 by Jose Class
Showed up on a Sunday and they had me out the door and fixed by 1 pm.Way to go, Firestone!
