Firestone Complete Auto Care in Rochester, NY has been serving the community since 1926, offering a wide range of vehicle services. Customers appreciate the friendly and honest staff, with some noting that employees like Steve provide excellent assistance and make them feel confident in their service. Many reviews highlight the thoroughness of the work, such as detailed inspections and fair pricing, which helps keep vehicles running smoothly. Customers often mention that the team takes the time to check if repairs or replacements are truly needed, demonstrating integrity and trustworthiness. The shop handles everything from oil changes and tire rotations to brake inspections and engine repairs, catering to all makes and models. Appointments can be scheduled online, and staff members like Max ensure a comfortable and quick experience. While the service quality is highly praised, some customers suggest the waiting area could be more comfortable, as it currently offers limited seating. Overall, Firestone provides reliable, affordable auto care with a focus on customer satisfaction.
Canan and Xzavier were absolutely amazing not going to any other firestone after today!
August 2026
Andrew and others are awesome to work with. They explain everything, offer suggestions, and get the best prices possible. All car repair work is expensive now, and if you compare prices, you'll find these guys are the best!
August 2026
Canan and xzavier were friendly and amazing. Got me in and out in under 2 hours
