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March 2025 by Roman Melnyk
Comments made on invoice that tires are worn with no measurements shown. Called back to find they are 8/32nds. Those are not worn. I know you want to sell tires but that is wrong. Also asked for air to be checked in the tires. Not done.
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February 2025 by Joseph Tee
You told me I need 1 new tire up front and 1 in back yet you also just passed it for inspection and the WORST thing is my front tires are only 3 months old!!!! Not a happy customer. I don't like being lied to. And you told the guy next to me that his coolant looked dirty and needed a flush. He said that's funny because I just had my entire radiator and hoses replaced 2 weeks ago! He said I'm here for tires, why are you looking at my coolant?
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October 2024 by john chinappi
I dropped my truck off at 8:30 am this morning for a simple tire repair I was told it would be done in the afternoon I came back at 3:45 pm and my truck was still sitting in the same location now with a flat tire the manager said he would get right and I told him specifically not to drive that truck in on flat tire he absolutely not I turn and look and the tech is driving my truck on the flat tire I got here at 3.45 and I am just getting in my truck at 5:10 pm so my truck was here for 8 and a half hours to fix a tire leak seems a bit ridiculous to me also if I have trouble with this tire or have blowout because the tech was to lazy to put air in it before moving it you will be hearing from my lawyer
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September 2024 by Michael Monaghan
Lied, tried to gaslight me. Insulted my intelligence.
You don’t care about the customer. I’ve tried 4 times to get someone to call me back, but no one will. What a joke. Word of mouth.
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August 2024 by Lisa P.
I am thoroughly disgust with this location. I have been a LOYAL Firestone customer for over 25 years. I have found this location to have poor follow up and lacking significantly in communication. What happened to verbally informing the customer about what is going on with the car vs. sending an email with a triage of items needing attention- if something needs urgent attention why would you not speak directly to the customer who has been sitting in the waiting area. I will not be returning to this firestone again - this is beyond upsetting to me after so many years of having complete trust in the individuals that worked here. Unfortunately they are all gone - so much turnover it's disgusting.
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June 2024 by Joy Little
I walked in and made an appointment. When I came back for my appointment, everything went smoothly and I was in and out quickly. The building and waiting room were clean and the staff were very nice and helpful! I will definitely use them again.
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June 2024 by Schmidt
I had a scheduled appointment but before uttering one word I was greeted with 'I have never personally seen you before so we can not help you.' They finally agreed to inspect my vehicle and said that my tires were unevenly worn and then insisted that I purchase new ones. When I stated concerns about the impact of my suspension on the old tires I was told that 'Suspension has no impact on tire wear,' and it goes on and on The sad part is that I used to like this place but no longer with such doofuses.
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June 2024 by David Joseph Pierson
Very helpful and understanding.
Thanks emery!
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May 2024 by Stuart Blacklaw
The team identified a handful reasonable issues beyond what we took the car in for -- none of which seemed like they were a stretch. For example, our inspection was overdue. The tires passed inspection and they simply noted that we should consider replacement in the months ahead. Most places would have pushed us to buy immediately. I appreciate not getting the hard-sell. We'll be back for tires when we need them.
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May 2024 by judy Maclaren
I was a walk in for buying tires & Branden greeted me a friendly hello. He was able to find the tires that I needed for my vehicle. He arranged to have them installed within 1 1/2hr. He was very pleasant accommodating & knowledgeable. I would recommend your Firestone business.
Thank you
Judy MacLaren
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April 2024 by John Dais
I had a 10am appointment to have one tire replaced. My vehicle wasn't done until 5:45pm.
Terrible service.
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April 2024 by scott sheldon
Went to Firestone on Tuesday got appointment for Thursday, on Tuesday I set up transmission flush and filter replacement for my Tacoma,also oil change,state inspection,and alignment. I also had oil change and inspection for my wife’s car.They had no trans filter said they would change the fluid without the filter?Not happy, they said it would be ordered and call me 7days no call,told me they didn’t order it,when I called them back.
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March 2024 by Joan
Quick service, friendly reps, upfront pricing, emails updating progress were appreciated
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March 2024 by Bonnie Morrow
Just amazing experience every time I go there. They are welcoming, friendly, and get the job done in a timely manner. I tell everyone about Eldridge Firestone
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February 2024 by Mark Tominez
John was great! Quick repair reasonable price. I bought 2 sets of snow tires earlier in season and had great experience then as well.
