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February 2024 by Taha Aja
Brought my car in to have new tires installed and balanced, alignment.Before they installed my tires my vehicle had a perfect alignment “ steering wheel centered and didn’t pull to the side.After they installed my new tires, novices steering wheel off centered 10 degrees to the right and pulling to the right when you take your hands off the wheel.Also the worst part was my vehicle drove like a tractor at low speeds, at 55 mph the wobble was worse. Called firestone right away and told them that the tires were wobbling and steering wheel was off balance, vehicle pulling to the right.Firestone made me wait 7 days until they could schedule another appointment. When I brought my vehicle back, they kept my car in their garage for 70 minutes and told me that they fixed it.I looked under my vehicle that I had marked all four wheels” they were not even removed or touched. Alignment still the same not corrected.Called their firestone corporate and don’t care about their employees ruining your vehicle.Took my vehicle to Goodyear for a second opinion. According to the manager at Goodyear, all four wheels were not balanced right; both front rims were bent and the alignment was off.I had to pay extra to balance my wheels, new alignment.Do not go to FIRESTONE; they will ruin your car/vehicle.
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February 2024 by Tom Beaty
John and Justin treated me with respect and I felt they were honest with me on my vehicle needs. They also kept me informed on the status of my vehicles service. It was a pleasure to to do business with them especially compared to some other options in the area that fall far flat on customer service in comparison.
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January 2024 by fherkimer
I was able to get a next day appointment and at my request my vehicle was ready by 11am allowing me to pick it up then.
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January 2024 by Royce “REBel87” Bleier
John and his team are always fair and take great care of my families vehicles. We had a minor accident that put our car out of service and the service was fast enough that we didn’t need a rental and were back on the road after just one day. Thanks again!
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January 2024 by Anita Wilbur
They were quick at getting my inspection done
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November 2023 by Sebastian D'angelo
Had 2 batteries installed
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September 2023 by Chandler Harbison
Very kind people up front and very competent technicians in the shop. I came in for an issue of my car turning off while driving down the road, they were able to diagnose and replace the faulty crankshaft position sensor and get my car back to me the same day, with it fixed right the first time. I will definitely be returning with any future issues I have with my vehicle.
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September 2023 by Scott Peterson
I came in for routine maintenance on my 2016 Santa Fe and Bobby was my service advisor. He was very kind and treated me so well! The team here at Firestone is fantastic and they always treat my vehicle with the utmost respect. Thanks for all you do, Bobby!
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September 2023 by Brian Saville
Had to go in for a state inspection. Not only did they get me in quickly, but the few things that needed to be fixed cost as much as I would’ve had to pay to do it myself. They were quick and did a great job. If you plan to go here, ask for Bryan or Justin. They are awesome!
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September 2023 by Kayla Neville
Came in for an oil change. Was informed by their multi point inspection that my tires had uneven wear. They balanced and aligned my car and it drives better than ever. I appreciate the information about my vehicle that they provided. Very helpful and friendly.
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August 2023 by Steve Swan
Elmridge Firestone has come through for me several times,they answer phone on the first call!!Apts are quick and your vehicle is brought right in..Prices are fair and I really trust this location..
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August 2023 by Dan Smith
Very nice people at the front desk, but incompetent. I came in on Thursday and spoke to a man named Justin. I made it very clear that I needed 245/40/18 tires with a load rating of XL. I was told the tires were ordered and we scheduled an appointment for Sunday. Sunday came around and I showed up on time for my appointment just to find out that 235/40/18 tires have been ordered. I was informed that they would order the correct tire size and call me back once they come in.Update: After calling customer support, the store manager John reached out to me and was able to set up an appointment for me the next day, Monday. John was very understanding and did his best to make it right. Took about 2 hours to get the new tires mounted and an alignment.
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August 2023 by Matt Shoemaker
Car is 2 years old and inspection took 2 hours. They didn’t even tell me it was done I had to go find them. Don’t bother.
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July 2023 by Jose Ortiz
Love the price for car check ups in this place only came once but love it
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July 2023 by Heidi Condello
I worked with the manager Justin at the Elmridge Firestone. He explained everything in very clear terms and gave me the best price possible. He was very friendly and knowledgeable, providing great customer service. I plan on continuing to take my car there for service.
