Internet Service Providers in Rochester, NY

16 locations found near Rochester

“Tony is an awesome employee and I go back to Verizon just because he's helped me so many times over the past 3 years. The new location looks amazing and easy to access from the road.”

4.9 Superb190 Reviews

“I am a computer programmer who works from home. One gigabyte download speed is a reality with Greenlight and for a blockbuster price.. I’ve had a wonderful first time experience with fiber optic Internet connectivity and the company’s customer service. I don’t know how I will ever live without this service when I move.”

4.6 Superb145 Reviews

“We were getting the run around from dishtv. James from all choice connect called for us and got our installation done the next. He is very kind and considerate. I would recommend him to anyone.”

4.6 Superb18 Reviews

“This location, and specifically their store manager Charles, have been a wonderful help to me over the last few months with upgrading my plan during Christmas and then a bill problem I was having. Charles was knowledgeable, fixed the issue immediately, and was so kind. This is honestly the first time EVER I have not dreaded my visit to a mobile provider. Thank you T mobile and Charles for all your help and great service! P.S. don't ever leave the chili store please!”

4 Good63 Reviews

“Agent was very helpful, though my issue wasn't resolved and I will sign with a new service simply because the call center rep aren't capable of doing their job.”

4.5 Superb28 Reviews

“Kristopher and Babel (I believe that’s was his name) helped me out with my phone. Me and my family have been with T-Mobile forever and it’s great that they have amazing employees.”

3.8 Good72 Reviews

“When we had trouble porting our phone numbers from Verizon and activating our new sim cards over the phone we went into this store 30 minutes before they were supposed to close and Francis saved the day. She was so patient, kind and helpful!”

3.8 Good61 Reviews

“I actually went to the t mobile in the mall and the people there did not want to help me with my mom's iPhone that I have a contract with T-Mobile.. I went to this store and the people were very kind and very willing to help me.. I recommend this store over the T-Mobile in the mall”

3.7 Good97 Reviews

“Literally the best internet service I’ve ever had. A company that truly cares about their customers and goes above and beyond to please their customers. Not to mention, their price is half of what I was paying with spectrum and spectrum lost service or buffered all the time. Couldn’t be happier with this new company!”

3.9 Good19 Reviews

“so - we went to T-Mo on Jeff Rd / Marketplace Dr. They were TERRIBLE!! The salesperson couldn't be LESS interested in what we had to say (another review), so we went to the Brighton location. WHAT A DIFFERENCE!!! Lemme tell you. As soon as we walked in, we were greeted warmly. They took the time to explain ALL the features of the plan and really spent time answering ALL of my questions. Their patience and understanding was second to none. I would HIGHLY recommend this store for all of your T-Mo needs. Can't say ENOUGH good things about this crew. We were there for over 2 hrs, porting phones over, and they were very patient with all of the juggling we needed to do. Love the service, with no issues. High speed data is STUPID FAST! If you're interested in going pink, come to THIS location!! They are an AUTHORIZED retailer - don't go to the other places that are jokes.”

3.7 Good64 Reviews

“Consistently great service. With T-Mobile, I can generally handle all my account needs with a phone rep, but sometimes I need a quick repair or replacement or I need an accessory or just product buying advice, which is when I drop in on this location. The representatives here have always been able to help me find what I need, give me options, and save me time without pressuring me or making me feel like I'm wasting their time.”

3.5 Good27 Reviews

“I don’t remember his name but had a younger 28 year old man who helped me and he was amazing! I had just moved into an apartment and I had already visited 2-3 other stores with no luck to get a router or modem, but he hooked me up with them both, helped me call Spectrum to get me set up, and made sure I left without a single question. They really care here!!”

3.5 Good85 Reviews

“We have 7 lines on our plan so I am constantly in need of something. This location is super convenient! I love having somewhere to stop into in person, and Alissa has been so helpful the last two times I have been there! I opened a new line and was transferring someone else's number from Spectrum to my Verizon plan. It wasn't working at first and Alissa gave me her number when I left the store to make sure to follow up with me and see it through. She was so thorough and helped until the issue was resolved. The second time I went in, my husband's phone had just stopped working. I went in to upgrade, I was paired with Alissa again, and again, it was an amazing experience! She's top notch for customer service! I have to go in today for my daughters phone and I'm hoping she's there! Everyone in this store is really friendly both times I've been in. They all seem knowledgeable about the phones and the services.”

3.1 Average64 Reviews

“Employee was very patient explaining phones and plans to me. Listened to what I was interested in and looked to find best deal for me. A little hard to find but I would recommend stopping in if you need new cell phone or upgrading.”

2.5 Average30 Reviews

“Navaid Khan is very knowledgeable and patient with customers. He was so helpful and explain details when I asked questions. I am always impressed with him when I visit this store.”

3.1 Average201 Reviews

“This store is wonderful, and Crystal makes complicated things feel simple. The staff also makes me feel heard, which is huge to me. PLEASE! PLEASE! PLEASE! and I can't stress this enough! Make an appointment ahead of time. You will know when to be there, and you get priority after you sign in. It makes the whole process much better.”

2.5 Average242 Reviews