Jackson Hewitt Tax Service in Rochester provides professional and expert tax preparation services. The staff is described as friendly, knowledgeable, helpful, and professional, creating a good and comfortable atmosphere. Specific preparers at the location on Liberty Pole Way receive high praise for being outstanding, amazing, and awesome. They offer accurate and timely service, thoroughly explaining the process and helping clients make sense of their paperwork. Customers report getting their biggest refund and having back taxes issues resolved. The business provides a Lifetime Accuracy Guarantee and a worry-free guarantee that includes perks like ID replacement. Some notes mention that wait times for service can be long during tax season and that parking can be difficult. Many clients are repeat customers who plan to return every year, stating the service is well worth waiting for. They offer year-round support for federal and state returns.
I went to the Franklin st,Rochester NY location and I met the sweetest and friendliest lady that has ever done taxes in my 36 years of having taxes done, she was absolutely wonderful and she made it a pleasant experience, and you should let her know that ❤️
March 2023
Excellent service. MRS.Deborah was quick and accurate with my tax process. Highly recommend
February 2023
I love them they take. Very good care off me and my children thank you guys so much
