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January 2024 by Bav W
Liked it better when they had the separate cashier stations.And the counter in the back for special orders and returns is no longer there.
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January 2024 by Winnie
Came here today to spend my $10 off reward for using my J.C. Penney charge card and it’s been a nightmare. I shopped upstairs and attempted to use my $10 off and the cashier said she didn’t know how and that the items were already discounted anyway. She said I had to go downstairs to the cashier by the photo area. After 25 mins I was able to cash out I explained that I have a reward and that I received an email and that I needed the paper coupon to use my $10 reward. I want to cancel my card, I have hours and hours invested in trying to receive my card, called customer service multiple times.
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January 2024 by Constitutional Patriot
Don't buy a warranty because they fix the things that are faulty, keep your money without option to refund...and then the same part breaks again. Guy in jewelry department is a wolf in sheep's hyde. Already knew that because he works in JEWelry. ??
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January 2024 by Darren Piurkoski
Great, not to many cashiers. But the one in the men's department was great. She helped me pay my bill, get a gift card and assisted me in buying shorts and sports shirts that were in my price range....
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December 2023 by Darreon
I love the sales they have in here
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December 2023 by Brian Jeffrey
Purchased teenagers lipglos lady helping us put it in a basket bought lots of different kinds check out with a different lady ,get home go to wrap it notice she gave us an empty box go to another JC Pennies to get one in a box they can not help us because there not in same district .scre Pennies I'm throwing my card away never buying another item from them again and returning every item I purchased for Christmas. They lost my 20 years of being a customer for sure.
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November 2023 by Kia Kilpatrick
Lucked out and got Black Friday deals on Wednesday. There were a lot of good deals. Didn't explore the whole store, but there's a lot of sales. The clothes were excellent. Very happy with what I bought. Highly recommend for new wardrobe items. The cashiers were nice and wonderful also.
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November 2023 by Angela Williams
Store was a mess. Ceiling tiles with water damage half cut with wires hanging down. Broken escalator. The staff was friendly but the building needs a major upgrade.
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September 2023 by Anne Devall
Stopped into the Beauty Salon, and was warmly greeted by the stylist/ receptionist. As she was cashing out the customer ahead of me, I noted that she graciously spoke with the customer, apparently a long-time customer. The customer was beautifully styled and pleased with the results.I made an appointment for the following Saturday afternoon, and look forward to my turn in the chair.
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September 2023 by Stephanie Madden
Was okay. Very hard time finding the checkout and the exit where I parked my car. I felt like I kept going in circles with no staff in sight to ask for help. A exit this way sign or something would have been nice
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September 2023 by Lillian Balkum
Visited the beauty, and cosmetics department, and was impressed with the personabal service from (Ash). This store is definitely short staffed, however great customer service goes far.
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September 2023 by faysil2012
I Only shop when there's a Sale and have coupons other wise to expansive!
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July 2023 by Harpal Gill
Booked an appointment a week out for a haircut and chi treatment. Got a call the day before from an employee stating they don’t “do” chi treatments, despite it being advertised on their website. No problem, I asked if it was still ok if I came in for my haircut, the employee told me it was absolutely ok. I show up, wait 20 minutes, despite having an appointment, only to be told that they’re too busy to take me. I offered to wait, but was told to go make an appointment at a different location instead. Will NOT be retuning to a JCP salon ever again, you lost a loyal customer.
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June 2023 by Jeff Guldenschuh
Pretty run down and one of the few stores left at the mall that is still open. Not a lot of stock available either.
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June 2023 by Sharon Rossborough
Love JCPenny's wish there were more of them!!They took mine away from my mall.