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November 2023 by Christine Rawls
Thank you Lewis General Tires for servicing my Honda. Louie is awesome! I've never had an issue scheduling an appointment and he's gone out of his way to fit my car in on those unexpected occasions.Also, my husband found the owner very knowledgeable when researching the best tires for my vehicle. I've had my snow tires for 3-plus years now and that's due to the quality of the tires as well as the care given by changing them out for the season.I'm very satisfied with all the services my car receives at Lewis General Tires.
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November 2023 by K G
I've been bringing my cars here for years. I'm always treated with respect. Everyone is so nice. They work with your schedule so you can get your vehicle in as soon as you need to for any problem large or small. I recently moved so I'm a little farther away now but I'm due for an oil change and inspection and wouldn't think of going anywhere else for service. I highly recommend Lewis General Tires and on a scale of 1 to 10 I give them an 11!Sincerely,Kate Luebstorff
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November 2023 by Patricia Gray
Thank you to the mechanics and for great customer service! Lewis Tire is very accommodating and I’m able to work from their lobby with the guest wifi. They’ve helped me out of a few jams and it’s nice to have a shop you can trust.
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November 2023 by BJ Bancroft
I'll admit, I was one of those people that waited until the snow started flying to get my snow tires. Despite the fact that they were completely slammed, Louie at the front desk seemed unperturbed as he recited, "serenity now." When I buy my tires from Lewis General Tire, I'm confident that I'll be able to continue stopping short no matter what the conditions.
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November 2023 by Nellys Flores
My appointment has been changed over 6 times ! I notify the staff of my cancer health issues! And unable to keep having them change my appointment, I recorded the call of service manager telling he don't let his employees yell at him and I could do whatever I wanted with the recording because he DIDNT CARE ( YET THIS REVIEW HE DID CARE FOR) !! You can be speaking to them and they put you on hold half way you speak ! If you let them they will keep changing your appointment at least 10 times ! Unreal ! They was checking the car out and Lewis kick my partner out the facility because I left this review! ** decline service over a TRUTHFUL REVIEW ?! Can it get any worst than this ? Sir this is family owned if you can now afford to turn down customer over a honest review DONT KICK SOMEONE OUT, STOP TRYING TO SERVICE BEING OVERWHELMED! THANK YOU if anyone interested I got calls record I can sent them and I was also on call with partner when he kick him out over my review ! if you like to hear this nonsense
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November 2023 by John W.
The wife got a flat with a large bolt in the top of the tire. Called Lewis general tires to make sure they have the correct tire in stock in the case the tire needed to be replaced. Guy on the phone said they were booking out 2 weeks. Told him tire/rim was off the car and I could drop it off. Told me he couldn't guarantee it would be done today. I've had this happen a bunch of times and every shop always says yes we'll take care of it no problem. Recently spent a good amount of money there and thought it was a decent family owned business. With three kids and having to work evening shift, calling a family tire shop I didn't think they'd have a problem with a simple tire repair or mounting a new tire. I couldn't be any more wrong. Just wanted other family men to know if your wife blindly often runs over stuff in the road and you need a quick fix to keep your family van going, don't go to this place. They won't help you out go somewhere else.
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October 2023 by Rick Cornell
I knew about General tires and liked them but I didn’t know Lewis General is kinda the local RV guru! I spoke to Rich first and between him an Ken, I learned these guys are great even for a classic! They’ve managed to keep great quality “old-school” techs and that’s exactly what an 83 Minnie Winnie needs! Love the new General Grabber shoes and the confidence the new ball joints and their tech’s inspection gives me! And my classic doesn’t leak anymore! Thanks Rich, Ken and your team!
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August 2023 by Keebaz Kitchen
When I tell you about professionalism, accessibility and reliable look no further!! Lewis & Lewis have the most friendly, reliable staff that caters to your financial need…affordability meet perfection!!
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July 2023 by Benjamin Loos
We just moved to Rochester, but we have been taking our car to Lewis' for as long as I can remember when we are in town with family. They have helped us out a number of times over the years. Now we are here and they are the people we are taking our vehicles to. They are kind and competent and incredibly accommodating even when busy. Obviously they won't be able to accommodate everything, but recently they were able to help me here when we were in a bit of a time pinch with a new (to us) vehicle we are purchasing. I almost don't want to write this review because the more people that come to Lewis' the busier the schedule will be, but I definitely want that for them. They have earned it. We appreciate their honesty and their expertise.
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July 2023 by Kelly Kinard
Our family has been coming here for years and service simply cannot be beat- whether that be squeezing you in for a routine appointment or telling you to "just drop by on your way home from work and we'll come out and take a look". We truly appreciate your keeping 2 generations of Kinards safe on the roads.7/7 I cannot say enough about this team and the lengths that they will go to be be sure that you understand everything, are happy and truly satisfied.
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May 2023 by Cory Hunneyman
Had a flat tire and I wanted to get it taken care of today. They were able to get me right in and out the door quickly. Even after 100 years in business, Lewis General Tires still has the family-run business feel. GREAT customer service, super kind & helpful! Will definitely be back!
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May 2023 by David Graham
I cant say enough about the service I’ve received from Lewis Tires in Henrietta NY. Their expertise and professionalism are above and beyond what I expected. Ken from service got me in and out in a timely manner without complications, too notch service! I would recommend them to anyone that has a Motorhome and needs new tires and alignment to call these folks, you will NOT be sorry. Job well done Lewis!, very satisfied.
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May 2023 by Umayer Taseen
Bought tires and made an appointment. They said it was 300 and even wrote it down, paper said with tax as well, including everything. When I showed up for the appointment they took an extra 60 out of thin air. Tires were a good deal regardless.
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April 2023 by Whitney Mejias
Super impressed by the service here! My vehicle hasn’t been fixed yet, but already impressed. From my first phone call, staff was very understanding and helpful. They got me in quickly for a major issue, diagnosed it, and advocated with my warranty company. The compassion staff has for their customers is very apparent! I would 100% recommend coming here.
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March 2023 by Krystal Beller
I would like to thank this business for the professionalism and hospitality shown to me and my daughters, who were visiting in Rochester, 3 hours from home. We had concerns about the vehicle and hoped to have an honest assessment of the concern before making the return trip home. They worked the vehicle in to give it a look, even though they were very busy. They had never met our family before, yet went out of their way to accommodate our schedule. For that they deserve a 5 star. I would highly recommend this business to anyone else.
