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February 2024 by Thomas Gordon
They have a better assortment than most, always clean and organized.
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February 2024 by Maxine Appleby
I was so pleased with my visits this morning, I needed some soil. Of course the garden center is an open, but a very nice store employee said, may I help you and he loaded everything on my cart and help me check out and then write to my car. I was very appreciative. Thank you.
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January 2024 by Charlene Fransen
Customer service has been absolutely awful. We have been trying to order a smart shade since Black Friday and it still has not been ordered. We’ve tried calling the store and no one returns our calls or no one picks up the phone. The only way we get to talk to anyone is by physically going to the store. Even then it’s difficult to find someone to help us. I wish they would get their act together. We already paid for the shade back in December.
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January 2024 by Michael J. Barros
Went in for a few items and staff were helpful.
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January 2024 by Denise Jenne
Didn't have what I wanted
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January 2024 by Frank Wolfs
BUYER BEWARE ON MAJOR APPLIANCES! My wife and I bought a refrigerator through this Lowe's store to have an actual local person involved in the process. If you expect good and helpful service, look elsewhere for it. Our order got shipped out of Syracuse and damaged in the process of installation. The Henrietta store could care less about helping out a customer who probably got them a commission for the sale. We got forwarded to a call center who was not sympathetic to a simple request of replacing the door that was dented by the installation technicians. The delivery was rushed, shoddy, and no care taken for my house or the appliance. I will be taking my business elsewhere in the future.Update: 12-28-23After spending more time on the phone with Lowe's, their solution is to make me go call GE to get this issue resolved and also call their delivery service myself to find out why the service didn't contact me about the property damage they caused during the installation. My opinion about Lowe's continues to lower and I will definitely be giving Home Depot my business for large purchase in the future.
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January 2024 by Ayla Wojciechowski
Would not help us or schedule an appointment so we could be helped. We were just ignored.
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January 2024 by Dai Che
Knowledgeable staff. Not to busy considering the traffic zoo outside at this time year. Christmas near the mall sucks.
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January 2024 by barbara barber
I have purchased numerous items from Lowe’s over the years. Their staff have always been pleasant and helpful. The selection in each department is very good. The prices reasonable, except now with inflation. But we are all dealing with that. I recently went to Lowe’s for a few items. I was very disappointed to find no cashiers and only self serve registers open. The associate helped me cash out my purchase. I can’t say that I will never shop at Lowe’s again, but I will definitely stop to check out your competitor to see if they have cashiers. Not everyone likes self serve. And you are losing money and customers every day you don’t have cashiers.
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January 2024 by Mrs. D
Nice help
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December 2023 by Mark A
On November 27th, I ordered a leaf sweeper online. According to the online invoice, the estimated pickup date was listed as November 29th. There is mention on the invoice that the item is delayed but is being worked on. I have gone to the store twice in person and was told that the item has not yet arrived at the store. It is the holiday season and I can understand a delay but it is already December 8th as I am writing this review. The problem with continuing to wait is that any leaf device like a sweeper or blower is no longer useful because there is now snow on the ground. Today, I went to the Henrietta Lowes’ website and canceled the order and will never again purchase anything through Lowes. The reason why I delayed ordering the item until November 27th was because of health reasons which prevented me from completing the yard work any earlier. The leaves are still not picked up in my yard.
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December 2023 by Daveyy J
Customer ‘service’ is awful, both in-store and on the phone, where they park you on hold until you give up. Products so poor in quality that contractors won’t install them if you buy them there (really!). My plumber wouldn’t install a brand new toilet I purchased at Lowes, citing a 50% failure rate on these. Junk products and even worse customer service. I purchased a snowblower and a toilet and when I asked to see what contact number was that they had to call me, the cashier couldn’t be bothered. As a result, I didn’t get the delivery updates. Then when they delivered my snowblower and my toilet they just left the toilet stacked on top of the snowblower. Thanks, really enjoyed wrestling that down.
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December 2023 by Monique Oliver
Horrible horrible customer service. They hang up on you and when you do call your on the phone for 3 hours plus. People just don't care anymore and it's really sad.
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November 2023 by Randy Hess
Ordered approximately $7k worth of kitchen and laundry appliances in 1.5 years time. Wouldn't give me a refund without a receipt for a item worth $39.99, seriously? Customer representative told me that theft is an issue since covid. Well, that's understandable, but then proceeded to tell me that can't issue a store credit? Well, that is unacceptable, gone are the days when the customer has some rights. I think I'm more let down that I had to waste an hour of my time dealing with this, hope management reads this, but I'm sure they don't really care as either.
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November 2023 by Alexander Hinkley
Bought a washing machine and paid for delivery, installation and for the old one to be brought out. Delivery driver leaves the new washer in the middle of our entry way and leaves. Says it’s bc he’s not allowed to touch our washer hoses due to some rust. (They came right off when I installed it myself) I call to be refunded the extra money and I’m told by the warehouse manager that wasn’t going to happen and that they don’t do installs anyway. Apparently the sales reps at Lowe’s will promise anything to get you to buy.
