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September 2023 by Mark Chaplin
Helpful staff, good branch hours.
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March 2023 by Zaher Gondez
Good for many years. Lately things takes longer...
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June 2022 by BigBotz One
It's a bank.
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December 2021 by Ed Dotson
I opened my account at Penfield Rd branch and thought the people there were nice. I recently went to the east ave location. The two bank tellers were absolutely rude and very unwilling to help me. Even the manager was the same. I was so unhappy with the experience I will never ever recommend them to anyone for business.
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October 2021 by K J
I’m new with M&T and I’ve only been to this location 3 times. But the last two times the tellers have been rude, nasty and judgemental. I plan on switching banks because of it.
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October 2020 by TheWomanPsychologist1130 1
Plz don’t sign up for M & T at all they will literally take your money as it is theirs. Which it is not it’s your money and they just a place holder. Customer service and management is terrible out of all the banks I have been with.
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September 2020 by Kingdomgame 11
Plz don’t sign up for M & T at all they will literally take your money as it is theirs. Which it is not it’s your money and they just a place holder. Customer service and management is terrible out of all the banks I have been with.
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September 2020 by Neil Osuch
Pleasant, complete service, quick, only positive things to say about this branch’s operations even while during a pandemic!
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August 2020 by Samer Tarchichi
I have never felt as welcome as I feel when I walk into the East Avenue location and I have never not gotten the help I needed when I ask for it, what ever your problems are, the team here always manages to solve them.
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June 2020 by Olayinka A.
Business Owner. A former employee of mine stole a check for over 11K. Business identity theft situation. Business names looked similar but did not match. A kindergartner can tell the difference. Check was for 11,400. Despite me getting police involved immediately and alerting the bank immediately to issue a stop payment, 7 days after being repeatedly told that the check was stolen, forged and fraudulently deposited, M&T moved forward with clearing the check anyway. 137 days into a 90 day investigation, I was told that I would not be getting my money back because the business names matched. M&T ignores my pleas, calls, voicemails and emails. Customer service even ignores me. I whole heartedly believe that if I were not a black woman that I would have received my money back on Day 2 and some degree of compassion. Federal Reserve and Consumer Financial Protection Bureau are now involved. I am doing my part by bringing awareness. Black people please steer clear of M&T Bank. BLM.
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January 2020 by Matt Pease
I second the comment last month by John Tubez. If you need anything go see Tim Carney. He is one of the kindest and most knowledgeable representatives I have had the pleasure to work with at a bank. ALWAYS quick to respond with any questions you may have. Thanks Tim!
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December 2019 by John Tubez
I had to leave my review because clearly these negative reviews are tarnishing the truth. This branch has always been great to me and I prefer going here over any other bank I’ve used prior. Shout out to Tim!
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November 2019 by Peter P
My regular branch. I'm always taken care of. Thanks
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July 2019 by D Sports
Nikki was very uneducated about her duties. IDK how she got her job in the first place? Worst customer service ever
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October 2018 by deborah beebe
Employees are always pleasant but it is the slowest service anywhere. Have pulled up to the drive-thru and sat there with no acknowledgement for so long that I've had to pull around and go inside only to find one customer there.
