M&T Bank's Henrietta branch in Rochester, NY, offers a community-focused banking experience with a commitment to customer service. Customers have praised the professionalism and helpfulness of the staff, noting how representatives like Carol efficiently resolved issues such as account access and document printing. The bank has also been recognized for its straightforward loan processes, with representatives like Derek and Yohanis providing thorough guidance for car loans and quick pre-approval. Despite some previous frustrations, customers have reported positive interactions, particularly highlighting employees like Jennifer Kump for her attentive and relatable service. Overall, M&T Bank strives to support its clients and make banking accessible and efficient.
Been with this branch for 30years They have done a lot for me Still meet new workers who are kind If I have a question on banking things I usually get an answer.
August 2025
John Gerber was absolutely amazing and he really helped resolve the issues I was having with my account. Thank you John.
May 2025
I've always received good to great service at this bank location.
