Old Navy in Rochester, NY offers a wide range of clothing for the whole family, including trendy maternity wear, stylish women's, men's, and kids’ clothing. Customers appreciate the variety from casual basics to seasonal items, with many mentioning reasonable prices and frequent specials. Shopping is convenient, with options for online orders and in-store pickup. Customer service experiences vary. One reviewer noted the young cashier was nervous but appreciated their effort to engage and make the experience more personal. Another found a helpful staff member in the fitting room who assisted in finding the right jeans. However, some encounters were less positive; a return experience was affected by a strict policy on online orders past the return window, leaving the customer feeling disappointed despite a gift card resolution. Overall, customers enjoy shopping at Old Navy for its fashion options and good prices, though some mention that the store can feel a bit expensive and that staff can sometimes be inexperienced. Despite these minor issues, many find the store to be a good place for affordable, stylish clothing for the whole family.
The store is clean, organized and well stocked. The employees are super helpful and understanding. We had issues with a return and they were all very happy to assist.
Strongly recommend this store.
March 2024
My favorite store ... They have alots of sales y'all.
December 2023
Loads of items!! Lots of sales and very nice salespeople.
