Red Wing - Rochester, NY offers an exceptional "Ultimate Fit Experience" for customers seeking the perfect work boots. Years of innovation have led to a tailored approach, where a dedicated Fit Specialist helps customers find the ideal footwear to keep them supported, comfortable, and safe throughout the day. The store also provides comprehensive aftercare, including complimentary oiling and lace replacement, as well as convenient access to minor and major shoe repair services. Customers consistently praise the store's excellent service and knowledgeable staff. Employees are described as informative, kind, and helpful, going above and beyond to ensure a positive experience, even for those with special needs. The store is also noted for its cleanliness, organization, and family-like atmosphere. Customers leave satisfied with their purchases and are eager to recommend the store to their colleagues and the wider community.
Austin was PHENOMENAL! He was able to track the make and model shoe that I order for my husband and get me the best price possible. Even further he offered to mail the boots directly to my home as they were not in stock at either store. He went above and beyond!!!!!
June 2026
This store, location, and all employees are amazing. Super helpful super friendly and just all around a great experience every time. They always go above and beyond to make sure you are happy with your boot purchase and it doesn't end after the purchase. They back their products up and always are there to help.
June 2026
Even though my company doesn’t participate in their program I come here for all my workboot needs. Staff is always very friendly and knowledgeable. Customer service lives here.
