REI is a well-loved outdoor retailer that offers a wide range of high-quality gear and clothing designed for outdoor adventures. They stand behind their products with a 100% satisfaction guarantee and have their own award-winning REI brand. The store caters to both beginners and seasoned outdoor enthusiasts, sharing a genuine enthusiasm for outdoor activities like trail walking, skiing, and water sports. Customers appreciate the knowledgeable staff, especially those who can assist in American Sign Language, and the friendly, professional customer service. Services such as bike repairs are quick and efficient, often completed while customers wait. Staff members are helpful and patient, going above and beyond to solve problems, such as finding keys for bike racks. The store layout varies; some find it spacious but limited in product selection and somewhat confusing due to unclear organization. Overall, REI is praised for its quality products, helpful staff, and commitment to outdoor enjoyment, making it a favorite for outdoor gear and adventure needs.
It's a nice store and very well kept. It's just very expensive unless you're buying their house brand. The REI brand is great quality and reasonably priced when you compare it to big camp brands. Typically I'll only buy the REI brand is e shop the big name brands, but then purchase them elsewhere for lower prices.
June 2025
Went in to have my bike tire repaired. Busted by a 4 inch nail that went through the inner and outer tubes and pierced the metal rim. The tire was repaired while I waited and as a member (joined in Seattle at the original store in 1980) was only charged a modest charge for labor. In and out in 15 minutes.
